Day 5, Bill Ruesch recession-recovery diary

Dear Reader,

Some may wonder if I’ve been sitting on my hands the last two years. My previous blogs could lead you to that conclusion, but you’d be wrong. For a quarter century (doesn’t that sound painfully long?) I semi-specialized in direct mail printing. Most of my customers were either DM agencies or in-house marketing departments of companies communicating with their customers through the mail.

We all know what happened when the recession hit and companies en masse pulled back on direct mail. We could see it coming. The Internet was making promises of delivering tons of new business at a fraction of the CPM. The post office, thinking in government logic, decided to bump up their rates to solve their cash flow problems. This awful triad of recession-fear–the Internet rainbow–and postage costs all but killed direct mail.

I said we could see it coming and we could, but no one thought it would happen so fast. It was literally almost overnight. One day DM was thriving, the next, BOOM the bottom dropped out.

In an effort to prepare my business for the coming crash, I had already been looking in new directions. I asked myself what I love, and determined that I love books. Wouldn’t it be nice to help authors print books and get samples for my personal library in the bargain? Yes, but moving into new markets takes time. It requires making new connections, and building trust.

To shorten the time I decided to begin blogging. I reasoned that the Internet would provide me with a minimal cost platform. It does, but the competition for attention is overwhelming.  I read somewhere that 17 thousand new blogs are started every day–e v e r y day.  That’s over 6 million a year!

There are many, many Internet “gurus” that for a fee, promise to show you how to drive readers to your site and earn you more money than God while you are sleeping peacefully on your yacht. I don’t know about you, but I shy away from these kinds of promises. I may be old-fashioned, but I truly believe that if it sounds too good to be true it probably is.

The problem still remains, how do you make an impact on the Internet when the odds are so staggeringly against you? The answer for me is to keep chopping at the tree. No one knows how many cuts it will take before it topples, but for certain it will never come down if you don’t wield the ax.

Day 2, Bill Ruesch recession recovery diary

Dear Readers,

When I was a young salesman I was taught that “prospecting is like shaving–if you don’t do it everyday you’re a bum.” This quote is attributed to Jack Schwartz, the telephone sales guru.

In the pre-recession, business came to me through referrals. Sometimes I had to send customers elsewhere because I couldn’t handle them all. As a result, I haven’t made prospecting calls in twenty years! I think I’ve forgotten how to prospect, but it is obvious to me now that I’ve got to go out and beat the bushes for new customers. I was never very good at going door-to-door with business cards, calendars, and note pads. That seems to be a method best employed by quick print sales reps.

Asleep for 20 years?

You may have noticed that things have changed in the last twenty years. I feel a little like Rip Van Winkle. It wasn’t that I was asleep, I just didn’t have to deal with some of the harsher realities because my reputation carried me. With the onslaught of the recession everyone I know in the printing business has had a very difficult time.

Now the question is, how do I prospect in a way that boosts my reputation rather than damaging it? After all, I would like to come out of this stronger and not weaker than before. Would mixing it up in the fray of  hungry printing sales reps put me in the category of a me-too supplier? In other words, how do I re-establish myself as more of a consultant instead of just another commissioned salesperson? Not that I hold anything against sales reps per se it is just that consultants earn more money. I got used to a six figure income and would like to have it back again.

Day 1, Bill Ruesch recession recovery diary

Dear Readers,

You may have noticed that I haven’t been posting for awhile. I have to confess that this recession has knocked the wind out of my sails. You know what happens to a sailing ship when there is no wind. It’s stuck. I’ve been stuck.

Sparked an idea in me.

Just recently I caught the movie Julie and Julia on cable TV. The only saving grace for enduring a “chick-flick” was that it centered around cooking and food–two of my favorite things.

I liked the fact that Julie blogged daily about her experiences while trying to accomplish the feat of cooking 524 Julia Child French cooking recipes in a year, all the while balancing a full-time job, husband, and mother. Her mother was one of those challenging people who was critical of everything Julie did. Talk about pressure.

What does this have to do with printing? Nothing, except it sparked an idea. Why don’t I write a brutally honest diary of my efforts to climb out of the deep cavern that the recession put me in? Before any of you worry too much about me, I do have to say that we are doing okay. We cut expenses wherever we could and we’ve (my wife and I) have been adding additional revenue streams. No, it is not like it used to be. For around twenty years I could count on an annual six-figure income. Not anymore. So I either have to make it somewhere else or find ways to turn print brokering back into a profitable enterprise.

What I will do is day-by-day write about my thoughts, plans, efforts, and results. If you get some ideas from my blog that helps you turn your own recession-depression around feel free to share  your comments so that others can be buoyed and energized.

Tally-ho! The future will be here tomorrow. If you don’t grab it somebody else will.