Nothing is easy in printing.

There are ALWAYS challenges in printing. The very premise of offset printing is based on the adage that oil (ink) and water don’t mix. So what do we do? We find a way to make that particular law of physics work for us. They don’t mix huh? Good, let’s find a way to lay water down on the areas of the plate that we don’t want to pickup ink,  and ink on the places we want to print. It sounds simple–right?

Ka-Boom!

It’s about as simple as finding a way to smoothly power an automobile based on tiny explosions in the motor. That sounds like an odd way to say internal combustion engine, but that is what it is, propulsion created by explosion. When put this way it sounds dangerous, doesn’t it?

It’s easier said than done.

Recently I was asked to find a source to print board books for children. Until I looked into it, I had no idea what a challenge I was undertaking. If you have been following my blogs it will come as no surprise to you that I am steadfast in my opposition to  overseas printing. The US printing industry is hurting and sending money out of the country during this recession (that we’ve been told is over–ha,ha) makes it more difficult for us to climb out of the hole. I’m not a China basher, but I feel strongly about supporting the American economy first.

Really, is China the only choice?

Herein was my problem. I was told that US printers don’t print board books. Board book printing is almost exclusively done in China.

Humidity is good for skin, but bad for books.

Given my predisposition toward printing in the US and the dearth of printers here I was about to resign myself to going overseas, BUT there was another rub. My customer had been printing in China and was experiencing problems with warped pages.

A Book With Warped Pages is Like a Birthday Cake Someone Sat On.

They were told that the warping was occurring because of humidity. Nothing is more humid than a ship at sea. The only thing more humid is actually being in the ocean. What do you do when the only place printing the product you need is overseas and the shipping back to our shores is creating warped pages? The answer seemed easy enough to them–find a mainland printer.

Where’s a miracle worker when you need one?

And, since I, Bill Ruesch Print Broker, have always been able to solve even their toughest production problems, they confidently turned to me.

It is flattering to think that my customers have so much faith in me–that’s the good news–the bad news is that it’s a compliment that carries a certain weight of responsibility. If I let them down, even once, will they choose to go elsewhere for future business? Yikes!

So, there I was stuck between what appeared to be an impossible production dilemma, and customers who expect me to solve it, impossible or not. Was I up to the task?

Ta-Da!

Do I dare alter the old cliche` and say, “where there’s a Bill there’s a way?” Okay the previous was a shameless, self-serving, pat on my own back, but by golly I found a printer that meets the criteria. There is only one, can you believe it, the only one in the country, but I located them.  I would tell you, dear reader, who the printer is, but I would rather keep that information confidential. I can say that should you need to get a board book printed, call me at (801) 474-1270 and I will gladly assist you. It’s my job.

Seeking Glimpses of the Future

I have my crystal ball out. It is sitting right in front of me on my desk. I’ve been searching its depths for some clue about the future of printing, publishing, and related industries. You know what I get? Nothing.

The only thing I know for sure is that things will change. This little prophesy doesn’t mean much, except to say that time is a river and we can either find a way to float with the current, or test our strength against it. (Pretty poetic wouldn’t you say?)

I’ve spent a lifetime, so far, learning all about offset printing. I now know quite a lot, but what is that worth? What is it worth really? When I think back, I can remember people who were expert typesetters and others who were great with scanning drums for four color separations. Their hard won knowledge became irrelevant almost instantly with the changes in technology.

I used to laughingly pontificate that someday Bill Ruesch Print Broker, would consist only of an equipment filled Winnebago. Customers would provide me with art files. I would drive over to the paper merchant’s warehouse, load-in the stock, and by the time I arrived at the customer’s dock the job would be completely printed, folded, and bound.

Book in a Box

That used to be my weird vision of the future. It made me and my customers chuckle at the absurdity. It isn’t so funny anymore now that the Espresso Book Machine exists. In one machine a whole book is created; from file to finished product in less than seven minutes.  Seven minutes–printed, bound, and ready to read. That is if you have hot pads. I understand that the books come out pretty warm and need to cool down a bit.

My vision of the future has come true. What do I see in the future now? I haven’t a clue. I think my predictor must be on the blink. I’d be willing to go out on a limb by stating, “It doesn’t matter what crazy, ridiculous, impossible notion we conceive, someone is probably already a step or two ahead of us, and are right this moment building something to make it happen.”

I’m prepared to be amazed. How about you?

Printers who let their hostility get the best of them are fools,

because printers who are likely to survive this recession and move successfully forward must find ways to reinvent their relationships with Print Brokers. Brokers hold the key to doubling or tripling your business without creating additional expense. The problem is that most printers don’t know what to do with print brokers. They aren’t part of the sales team and they aren’t customers either. What are they? Any attempt to pigeon hole them into either role will end in failure and frustration.

The first thing to do is embrace brokers and stop kicking them in the teeth.  I know this may not make sense to you. Some of you are going to accuse me of overreacting, after all your company doesn’t mistreat brokers — right? Some will say I’m whining, and some won’t consider the issue of print brokers at all. There are a lot of misguided printers who staunchly refuse to work with brokers. That might have been okay in the past, but it won’t serve you well in the future. You can’t afford to turn your back on sources of instant new business.

Haven’t you noticed how tough times are? Printing, particularly offset printing, has been besieged on all sides. I’m sure I don’t have to tell you how the pigheaded, self-serving banking industry has hurt all of us. Have you tried to get a loan lately? Nor do I have to explain about the impact of digital printing, foreign competition, and the Internet. You already know about these things. You are experiencing unprecedented cash flow problems and shrinking markets. Even your best customers have cut back with no real promise that they will ever be at former levels again.

I hear moaning from the Industry that good sales representatives are hard to find and that your sales people keep pressing for ever lower prices to make them competitive. You get upset and believe that they aren’t really trying. A really good sales rep can sell even under the most adverse circumstances — right? If you truly believe that why don’t you put on your salesman’s hat and find out for yourself? Maybe you did. Maybe you took a day, or a week, and went into the field. Maybe you proved to yourself that it isn’t so bad, but let me tell you, selling in this economy is like fighting an uphill battle day-after-day-after-day. It can wear down even the heartiest rep. Your sales team, is running on fumes, and another sales meeting, another motivational talk, and another seminar isn’t going to dramatically change anything.

What can you do? I would like you to take a moment, if you will, and consider re-vitalizing your sales efforts with the help of Print Brokers. Why Print Brokers, because they are FREE! Printers don’t have to house them, pay salaries, benefits, or reimbursements. That should be incentive enough. FREE, FREE, FREE — what’s better than that?

The problem is that most printers I’ve talked to either barely tolerate brokers, or despise them. Why? I think there are five main reasons for this:

1. Print Brokers own their own customer list. The printer doesn’t. Suppose a house sales rep brings in an account, since they were working on the company dime the customer technically belongs to the company. This isn’t true with brokers. In fact if you go after the broker’s customer it can lead to a nasty fight.
2. Print Brokers are legally a middle man. Printers fume if the broker can’t pay them because the customer didn’t pay the bill. On the other hand, how can you hold the broker responsible when they don’t receive the product? You don’t punish your in-house sales team like this. You must find a compromise. How difficult can it be to secure your interests in transactions without leaning on the party who is least likely to have the means to pay you? Think about it.
3. Print Brokers can take the print jobs to someone else if they want. Usually they move things around to save money, time, or be more convenient, but they don’t even have to have a reason, they can just do it.
4. Print Brokers are employed by their customers — not the printer. In the event of a disagreement the printer has little leverage over the broker. The broker knows which side his bread is buttered on  and is most likely to defend the customer’s point of view over the printer’s.
5. Print Brokers are not constrained by territories. Printers often feel threatened by brokers because they see their own customers as potentially vulnerable to the broker. Sales reps especially are very protective and guard, as they should, from any possible threat.

In my next post I will give printers some ideas that will allow them to work around the conflicts and make better broker relationships which will benefit both printer and print broker.