I’ve been waiting a little longer than usual to make this post. My last post the top 5 reasons print brokers p.o. printers is still drawing a good response and I didn’t want to lose any readers before proceeding, either that, or I just didn’t get around to it yet. Both excuses are probably true to some extent.

My promise at the end of the last post was that I would toss out some ideas to reduce friction between Printing Brokers and Printers so that both could benefit. That particular promise will have to wait until the next post as I continue to explore the understanding gap that exists in commercial printing sales.

The following thoughts are mine alone. I would really hope that readers would go to the bottom of the post, past the hat logo, tags, categories, and click on comments. This is where you can leave your opinions. I do have to approve which opinions are accepted, but I promise I only delete those who appear to be spam, or who may incite a law suit. Other than that, you can disagree with me all the live-long day and I’ll let it go through.

I’ve learned that my vantage point is rarely the same as another’s. Just because someone doesn’t see things my way,  doesn’t necessarily make them wrong. I like to say, “I could be wrong about that, I’ve been wrong before, and I’ll probably be wrong again.” The world might be a better place if we all let go of the idea that we have to be right, or I could be wrong about that too. See how it works?

I’m going to be addressing printers primarily, because in my experience it is the printers, who more than print brokers, cut off their noses to spite their faces. Again, please feel free to disagree.

In a conversation with a print rep the other day, we agreed that the negativity thrown at print brokers is  often undeserved. Instead printers should look toward their hired sales representatives. A print broker is more vulnerable, and has to walk a tighter line, in other words a broker has much more too risk. Involving themselves in transactions that are shaky can ruin more  than just a certain project.  The name of my company, for example, is Bill Ruesch Print Broker, LLC. If I screw up, I tarnish my name, my company name, and risk  my entire career. A printer’s sales rep on the other hand can botch something big-time and maybe get fired, but they can, and most always do, migrate to another printer where they can start over.

I read a survey a long time ago that concluded that the mindsets of a successful entrepreneur, a salesman, and a criminal were very similar. To be good at any of those three paths there had to be a willingness to accept a great deal of risk. It seems that the riskier the better. Printing company owners, sales representatives, and print brokers all have risk in common, but it is the effect on careers that makes the critical difference.

For commissioned sales people have immediate needs. You can’t feed the family or pay the mortgage if you don’t earn a paycheck. Therefore, they are often tempted to ram a square peg into the round hole. I don’t care how big the printer is, no company can efficiently serve the needs of every customer. The printer needs work, the sales rep needs a commission, and the customer, unfortunately, sometimes comes up short. And don’t say it never happens at your company because it does. See my previous post about withholding information from a customer to the benefit of the printer.

This may sound like I’m being critical of company sales reps — I’m not — I’m only being critical of the marginal ones. To tell the truth I have a great deal of admiration for those who work for one company. I’ve been there, done that, myself. I often wondered why there were few older folks working in sales. One reason is that it is nearly impossible to please management. Either you are bringing in too much work, or not enough, and the line for the exact perfect amount moves daily. The stress is wearing.

I can tell you that as a broker I don’t miss the constant harangue, not at all.

Print brokers make their living at bringing print jobs to printers able to do the job. They work very hard at finding a good fit. Theoretically a print broker will only bring in jobs that hit the printer’s sweet spot. Sweet spot jobs are those that the printer is best equipped to do.

My point is that brokers are more likely to bring work through the doors that is a better fit, and because it is, it usually runs smoother with fewer complications. Doesn’t that have real intrinsic value? It is one of the many invisible benefits brokers bring to the table that are overlooked by printers.

I don’t know about you, but I feel dispirited when I drive down the street and see yet another small business closed. Yes, there are tough brave souls starting new enterprises. Their offices decorated with optimistic grand opening banners, but most often the signs nowadays are final liquidation, lost our lease, or nothing at all, just an empty shell where a business once thrived. I’m not trying to bring you down here. This is a sad topic and I don’t know else to put it.

I’m not saying anything new when I report that the printing and mailing industries have been hard hit. Earnings have fallen 40% to 50% over the last two years. When a printing company calls it quits, you might think that the remaining shops would benefit by having less competition and the possibility of divvying up some one’s customer base. You’d think that, but it hasn’t been the case.

Unless you are in the printing business, you may not understand why it is happening, nor care. But you should care. No business stands alone. Businesses are about people and small business employs the most people. Those people when paid sufficiently buy the products and/or services of other businesses. We are interdependent.

A  business is NOT the sum total of its assets. Just go to a liquidation auction and see how much those assets are really worth–pennies on the dollar.

Why is this happening? Here are three reasons printers fail in a tight economy:

1. Printers count heavily on cash flow to pay operating expenses. No one I know has big reserves to tide them over. In fact it is nearly impossible to buildup a reserve when profits average 5% or less.
2. Printers are usually highly leveraged. To stay, or become more competitive a printer must invest in expensive equipment. The multi-color whiz-bang press they bought when times were better carries a multi-million dollar mortgage. Banks don’t care if business is down, they still demand their due.
3. Printing isn’t like the corner grocery. You can’t hire an employee for minimum wage and teach them the job in an hour. Press operators, for example, take years to train. Payrolls are relatively high because experienced people are necessary to fill critical positions. Just try to turn an inexperienced pressman loose on your whiz-bang press and at the very least you’ll be doing a lot of reprints. At the worst, who knows what costly damage could be done? I witnessed a press catch on fire one day. It didn’t do that by itself.

We are in a precarious position in the USA. Until we come to grips with the understanding that we are all in the same boat. One industry doesn’t fail to benefit another. When one suffers we all suffer.

I read in the latest AARP Bulletin that top executives especially in the financial sector are still getting increasingly lavish bonuses while at the same time cutting back on the retirement packages of other employees. I ask, who will take care of those employees when they are retired? Not the bonus babies, and not their companies. The burden will fall on all of the rest of us. A small percentage of the mucky-mucks will cruise along on their big retirements funded by extravagant bonuses leaving the worker bees to live on what the government can raise in taxes. Where does the tax money come from? The taxpayers, with the middle class carrying most of the burden.

Then New York Times in a January 9, post written by Louise Story and Eric Dash, entitled Banks Prepare for Big Bonuses, and Public Wrath, discloses the planned amounts of bonuses and  reveals that the bonuses were “earned” during 2009 when the taxpayers were bailing them out. When will we connect the dots and realize that their actions are not a victimless crime. And I think crime is the right word. They have taken away funds that could have made the country more prosperous for their own personal use. They have committed robbery by contract. If you think those zillion dollar bonuses don’t hurt you–think again. They do. Can’t we, for heavens sake, put a stop to this?

I didn’t want this post to be another rant. I was going to concentrate on the printing or publishing business and leave my tirades behind. That’s what I intended to do, but I can’t let it go just yet. You see, my last post More Dangerous to us than Terrorists generated a lot of comments, more than my usual posts. That’s good! What’s bad is the sense I’m getting that we are giving up. Are we really all that fatalistic? Do we carry the thought that there is nothing we can do about it so why try?  I’m concerned that we don’t have a clear enemy, that we think it is beyond our control anyway, and somehow small businesses and the general public are at fault.

One commenter named Vic wrote, “Wait a minute! Casting corporate honchos as villains sure feels good, and has a degree of merit, but we all share responsibility in making this mess. We were the ones who took out mortgage after mortgage, partying with the accrued equity of our homes. We were the ones who never [gave] a thought to the non-logic of an endlessly expanding economy. We were, and are, the shareholders in the huge corporations you criticize. I agree with much of what you say, but we were not helpless bystanders victimized by ruthless tycoons.”

To be fair Vic suggested some things we can do, like attending stockholders meetings, boycotting products, and living a lifestyle that supports our values. Okay Vic that is well and good, but isn’t blaming the little guy like blaming a baby who is given a loaded gun to play with? And before you get too offended with the baby analogy seriously think about the financial complexity of getting a loan, and how many people really know what they are getting themselves into? If they understood ARM’s they would be a minuscule mortgage devise instead of a popular way to qualify buyers for more than they can afford–maybe buying a house that they got talked into by a slick Realtor. Think about it.

Another reader, Karl wrote, “A business that has not got the resources to weather a downturn like we are experiencing is probably not that healthy a business. Did the owners put sufficient funding aside, focus on paying of debt and providing a buffer during good times?…The priority of the business owner is the health of their business in good and bad times. Focus first on the business, and when it has plenty of reserves so it can keep marketing in difficult times, and is debt free, then the owner can ease off and get a few perks.

Yes, the large corporates are really, really bad, but are the smaller businesses any different? I say not. It’s just on a smaller scale.”

I think of the Billy Joel song that goes, “We didn’t start the fire.” I believe that we all play by the rules the best we can. Small business owners are just people trying their best to get by. They care about their companies and they care about its employees.  Just ask an owner what the most difficult job is and they will tell you, “Firing someone.” The small business person is up close and personal with their employees. They don’t devastate thousands of families with just a computer stroke, that’s the exclusive area of the tycoons.

In the movie Seabiscuit promoted the premise that this horse with heart helped shake the country out of the depression by providing a symbol. They could see this champion win race after race against impossible odds.

I am hoping that our symbol rises soon, but in the event that it doesn’t, I pray that the people will get some backbone and change things, like:

• Demand public accountability of public corporations.
• Replace the entire congress and executive branch if they don’t permanently ban lobbyists.
• Rebuild the business infrastructure by encouraging American manufacturing.
• Severely tax companies who send jobs out of the country. Make certain the tax costs are equal to the money saved by hiring cheap foreign workers.
• If a shot in the arm is needed to jump start the economy, make sure it gets into the hands of the people and it encourages them to buy American made products.
• Make sure that if any taxpayer money is used to bailout any company, in any way, that bonus and salary reviews become mandatory for all executives. No exceptions and no bonus money will ever be paid unless tied to productivity and the profitability of the company.
• Punish and maybe jail politicians and bureaucrats found accepting any money, favors, or gifts from anyone seeking to influence them
• Require single-payer health care. Any proposed solution to our health care woes that either force the small businesses to pay for it, or allow insurance companies to administer it will fail. We have to stop rewarding executives for denying claims. It is a sick system that turns away people in pain because they don’t have a magic card to gain entrance into the halls of  healing. We can’t afford the failure.
• Pull back the military. Make it against the law to invade a sovereign country without providing evidence of a direct American threat. Why should we be the guardians of the word and spend taxpayer means to do it? Other countries don’t feel the need to do that–why should we?
• Pay down the national debt. The thought that China and the Mid-East hold a sword to our necks is very disturbing.

I’m sure that these ten items will never come to fruition. See, I’m being fatalistic too, but it is something to think about. I love this country and am deeply concerned that if we don’t act in harmony and take the power away from those who abuse it, it will be taken from us.