As a printing broker one of the most difficult challenges I face in trying to determine bid specifications is paper. Why paper? Because most people have no idea how many different kinds of paper are available. Usually I have to resort to questions like, “Does it feel about the same as the paper in your office copier?” Or, “Is it more like poster board?” These questions at least get me in the ballpark. Then maybe I can start pinning it down by asking about the surface of the sheet. “Is it smooth, or textured?” “Is it shiny, or flat?” “If you scratch it with your fingernail does it leave a shiny spot?” “If you hold it up to a light source can you see a watermark?” Anyone in the printing business will understand what I am talking about. It’s like a game of twenty questions, particularly if we’re speaking on the telephone.

Here is something funny–I was discussing a job with a customer the other day–and to help me determine the weight of the paper, he flipped the corner of the sheet over the mouthpiece. When I asked what he was doing, he half-seriously said, “You [Bill] have been in the business for so long that I thought you’d be able to tell how much it weighed by the sound.”  That was a first. I’ve had customers expect me to read their minds, but never has one asked me to identify the weight of paper by the sound.

Of course, the easiest way to figure out what kind of paper a customer wants to use is to have them provide a sample. Usually the stock will become immediately evident, but then there are those occasions when it is not a domestic sheet and importers don’t carry it either. I had that problem once with a local company who represented a skin care line of products manufactured in France. They produced a paper sample that neither I, nor three different paper merchants could identify.

Some of the problems come from the paper industry itself. Paper has been around a long, long time. Just like a foot became a length of measurement by the King’s shoe print, paper weight had rudimentary methods of comparison. How many shovel-fulls of this or that went into the mix. For example here is a list of some weights you may encounter when buying printing: Cover, Text, Book, Bond, Ledger, Tag, Duplex, Blanks, Bristol, and Index. To make it more confusing you can buy 80# Cover, or 80# Text but they aren’t the same thing–not at all. 80# Cover is heavy more akin to poster board, and 80# is similar to your office stationery but probably a little heavier. People will often say something like the paper is  eighty pound and be sure they answered the question, until I ask, “Cover or text?” That’s when they get stuck.

Most stationery is printed on bond and you can often recognize it by a watermark. A 24# bond sheet weighs about as much as a 60# offset. Confused? We haven’t even gotten started yet. No wonder customers can’t figure out what they want the printing/paper industry has made it impossibly difficult. Not on purpose, but there it is.

If your job requires interaction with printers, I have some recommendations to simplify communications:

1. Always try to provide a sample of the paper you would like to match.
2. Create a paper sample book. Put various papers in a binder and label them with their weight, finish, and color. By doing this you will have a ready reference to help you.
3. Watch for paper that crosses your desk. It might be direct mail, catalogs, or invitations. Slip them into the pocket of your binder if you like them and have your rep identify them later.
4. If you find a paper that you particularly like and want to use it often, ask your print rep to get you a swatch book to keep with your binder. The paper mills put them out to display their wares and they will show you all of the weights, textures, and colors that the paper comes in.
5. In many markets, the paper merchants will conduct seminars to teach customers about various aspects of paper like weight, thickness, surface, and brightness. Ask your printer if there are any learning opportunities like that in your area.
6. Avoid using phrases like, just regular paper, something cheap, you know what we like, or something like we did last time. Honestly we want to help, but most of us in the printing business are terrible at reading minds.

Something totally unexpected came right out of the blue. You know that this blog has been going on for a short time, three weeks or so. I have been having a great time writing and my wife tells me that my style is engaging. But, you know wives, they, unless they’re mad at you, will say anything to keep their men happy. Since my wife works in the same office as I do, and since our chairs are back to back, and she could look over my shoulder at anytime to see what I’m writing, I have to be careful. Instead of flattery I could get a knock on the side of my head.

Anyway, back to the unexpected thing. I started this blog in the hope that I could pass along information I’ve learned over the last nearly forty some odd years in the printing business. I’ve thought about creating seminars and workshops to help companies do a better job buying printed materials. I’ve written and rewritten and am rewriting yet again a book I call Getting Stuff Printed. Forever writing, never publishing. Actually I did, years ago, have a publishing contract with a local firm, but before they got around to my book they went out of business. Rats! The easiest thing I’ve done so far is writing this blog. I love it. I thought that the blog as well as connections established through social sites like LinkedIn, Twitter, and Facebook, would bring me into contact with people who need my wisdom and are willing to pay for it. So far, there hasn’t been much traffic in that area, but I got a phone call today that totally surprised me. I got an offer to write a blog for someone else. They like my style and feel that it is compatible with their existing blog. Can you imagine that? I started this in an effort to expand my print brokering business and instead I’m becoming a writer. Will wonders never cease? I hope not, wonders are what makes life worth living.

The other thing is that I am seeing hits from the far corners of the globe. Who would’ve thought that an age would come where someone sitting in an office in one of the less populated states in the union, could write about things happening in his daily life and someone thousands of miles away would check in? Did they find they find something in my business that relates to theirs? Can what I do in Utah have any relevance to what happens in printing in China? I guess so, and it seems so weird that it freaks me out. I will have readers that I will never meet, and who’s paths will never cross with mine if not for Web 2.0. It is a different world and I hope a better world. Maybe if we someday come to understand that we are the same in many ways, that my problems in my printing business are the same here as in France, or the Philippines, then we can back off just a little and not have so much to be angry about. After all, it was the invention of the printing press that started shrinking the world. Web 2.0 is just the next evolution. I wonder what the next one is.

Today I really am talking out of my hat. With as much practical knowledge as I have acquired over the last forty or so years in and around the printing business, this Internet world is brand new to me. Not that I haven’t been using the Net for many years, it’s the jumping in, and being a presence, that is new to me.

I attended a seminar just a couple of months ago led by Phil Davis. You may have noticed Phil’s name show up on the comments to this blog. Phil owns a short-run digital printing company. He has been serving authors and printing their books for many years. It occurred to Phil that in addition to printing their product, he could be even more helpful if he taught them how to market their books. That was an excellent idea. If you can help your customers achieve success they will have the funding to do it again, and again, and again.

You’ve read in prior posts some of my thoughts on the state of publishing today, as I understand it. I don’t know how many thousands of new authors uselessly beat their heads against the walls trying to go through established publishing channels. The traditional channels are too narrow.

So there Phil was in front of a small twenty-odd-something group of authors telling them that selling through the Internet is not only the current wave but might become the only method in future book promotions. Self-publishing and self-marketing–gosh, what a concept. The new reality is that with the state-of-the-art printing capabilities a run of 50 or 100 books is viable. Even ten years ago that wasn’t true. It is now. As for Internet marketing, much of it is free. Let’s recap, you can print your book in small quantities as needed, you can market your book for free, what’s not to love?

Phil talked about blogging and used his own experience as an example. The first month of his website www.authorsonthenet.com he got 300 hits, by the end of the year it was up to three thousand. How many fledgling authors became Phil’s customers? He won’t divulge that, and I can’t blame him. The point is that the Internet has taken the place of a whole fleet of salespeople. How many salesmen would a company have to employ to reach three thousand prospects per month?

I have to admit that I am not a technocrat. My wife chides me that if world progress depended on me, we might not have the electric light, or zippers. While that isn’t exactly true, there is some truth to it. I’m am not ever the first to embrace new technology, and I tend to learn only as much as I need to learn. Without people like Phil Davis sounding the clarion call you wouldn’t be reading this blog today.

I have to tell you, I’m loving this blogging revolution. It allows me to speak out on issues involving my profession, or anything else I want to, and I get connected with the whole doggone world! My wife added a plug-in (or is it a widget?) to my home page that shows a map of the world. It has just been installed, and so I’ve missed the previous hits, but in the last couple of days red dots have shown up from France and the Grand Cayman’s. This might not blow any of you readers away, but for me it’s a freakin’ miracle. I’m sitting here at my desk facing the Wasatch Mountains in Utah and someone in France stopped by just to read what I have to say.

Just knowing this means I have an awesome responsibility. If my words are helpful in any way, to anyone in the world, I have to make sure that every time they visit this site they can take away some nugget of value. I will make this my goal, and my pledge to my readers, everyday I’ll bring a thought, a method, or an understanding that I have to this blog. And if you readers will freely add your comments to help me keep on course, we can mutually benefit. Thank you, all of you, wherever you are in the world.