I’ve been waiting a little longer than usual to make this post. My last post the top 5 reasons print brokers p.o. printers is still drawing a good response and I didn’t want to lose any readers before proceeding, either that, or I just didn’t get around to it yet. Both excuses are probably true to some extent.

My promise at the end of the last post was that I would toss out some ideas to reduce friction between Printing Brokers and Printers so that both could benefit. That particular promise will have to wait until the next post as I continue to explore the understanding gap that exists in commercial printing sales.

The following thoughts are mine alone. I would really hope that readers would go to the bottom of the post, past the hat logo, tags, categories, and click on comments. This is where you can leave your opinions. I do have to approve which opinions are accepted, but I promise I only delete those who appear to be spam, or who may incite a law suit. Other than that, you can disagree with me all the live-long day and I’ll let it go through.

I’ve learned that my vantage point is rarely the same as another’s. Just because someone doesn’t see things my way,  doesn’t necessarily make them wrong. I like to say, “I could be wrong about that, I’ve been wrong before, and I’ll probably be wrong again.” The world might be a better place if we all let go of the idea that we have to be right, or I could be wrong about that too. See how it works?

I’m going to be addressing printers primarily, because in my experience it is the printers, who more than print brokers, cut off their noses to spite their faces. Again, please feel free to disagree.

In a conversation with a print rep the other day, we agreed that the negativity thrown at print brokers is  often undeserved. Instead printers should look toward their hired sales representatives. A print broker is more vulnerable, and has to walk a tighter line, in other words a broker has much more too risk. Involving themselves in transactions that are shaky can ruin more  than just a certain project.  The name of my company, for example, is Bill Ruesch Print Broker, LLC. If I screw up, I tarnish my name, my company name, and risk  my entire career. A printer’s sales rep on the other hand can botch something big-time and maybe get fired, but they can, and most always do, migrate to another printer where they can start over.

I read a survey a long time ago that concluded that the mindsets of a successful entrepreneur, a salesman, and a criminal were very similar. To be good at any of those three paths there had to be a willingness to accept a great deal of risk. It seems that the riskier the better. Printing company owners, sales representatives, and print brokers all have risk in common, but it is the effect on careers that makes the critical difference.

For commissioned sales people have immediate needs. You can’t feed the family or pay the mortgage if you don’t earn a paycheck. Therefore, they are often tempted to ram a square peg into the round hole. I don’t care how big the printer is, no company can efficiently serve the needs of every customer. The printer needs work, the sales rep needs a commission, and the customer, unfortunately, sometimes comes up short. And don’t say it never happens at your company because it does. See my previous post about withholding information from a customer to the benefit of the printer.

This may sound like I’m being critical of company sales reps — I’m not — I’m only being critical of the marginal ones. To tell the truth I have a great deal of admiration for those who work for one company. I’ve been there, done that, myself. I often wondered why there were few older folks working in sales. One reason is that it is nearly impossible to please management. Either you are bringing in too much work, or not enough, and the line for the exact perfect amount moves daily. The stress is wearing.

I can tell you that as a broker I don’t miss the constant harangue, not at all.

Print brokers make their living at bringing print jobs to printers able to do the job. They work very hard at finding a good fit. Theoretically a print broker will only bring in jobs that hit the printer’s sweet spot. Sweet spot jobs are those that the printer is best equipped to do.

My point is that brokers are more likely to bring work through the doors that is a better fit, and because it is, it usually runs smoother with fewer complications. Doesn’t that have real intrinsic value? It is one of the many invisible benefits brokers bring to the table that are overlooked by printers.

I, Bill Ruesch, have a confession to make. Although I’ve been in and around printing for some 35 years, book publishing is comparably new to me. You see, I did something that most Americans (somewhere around 80% wish they would do) I wrote a book. Actually I wrote four, one non-fiction, two poetry, and a novel, but that is beside the point. My novel would be my break through book. It  is a children’s fantasy story set in the fictional 1950′s small Florida town of Burns. It’s called The Whistlin’ Salamander. The thing is, I didn’t know what to do next.

Does that seem odd to you? I don’t mean to imply that I don’t know how to get a book printed. I could do that in my sleep. What I didn’t know was how to get it published. So, I turned to the Internet and bought several books on the subject.  I found tons of information on the business from landing an agent, to wooing a publisher. Publishers, for the most part, I was advised, won’t even look at a manuscript that hasn’t been presented by an agent, so I tried, and tried, to find an agent.

I learned about query letters. I came up with what I believed was a dandy, and made sure it was letter perfect. Agents, I read, have zero tolerance for grammar or spelling errors. I found out that different agents required different numbers of pages to sample your manuscript, and that I had to scrupulously follow every instruction or risk immediate rejection. I was very certain that they would love my letter and the submitted pages would be hailed. In my daydreams agents competed to sign me. That was the fantasy. The reality–not so much. Not only didn’t anyone bite, they didn’t even nibble.

What next, I thought?

Aha! An old friend Karen Christoffersen, I recalled, had worked with Richard Paul Evans author of the best-selling Christmas Box. Maybe Karen could help me. I called Karen and she told me that they were working on a program to teach self-publishers everything they needed to know through a practical hands-on method. At the completion, authors would receive fifty copies of their bookstore-worthy book printed, designed, edited, and proofread. That sounded like a good idea, but I already knew how to get all of the production things done. What I needed to know was how to sell my book. The great-agent-chase convinced me that traditional publishing wasn’t ready for me yet.

Karen introduced me to Phil Davis the owner of ZDocs a digital printing company specializing in short-run books. Phil, being the savvy entrepreneur that he is, had created a course to teach authors how to use the Internet to establish or increase credibility, and to sell books. He named the course T.A.P.The Author Platform. I told Phil about my quandary and he gracefully allowed me to study TAP with the proviso that I would report back to him anything I didn’t understand. Hey, I could do that. Through The Author Platform I learned the importance of creating a blog. Viola, that’s what you are reading now. I learned about social networking and you can find me on Facebook , Linkedin and Twitter, I found out that through social networking you can reach thousands of people with your sales message in less time than it takes for one person to walk into a bookstore, pickup your book, and look at the jacket.

I’ve been practicing the principles Phil teaches in TAP.  I now know that self-promotional activities are challenging. They take time, they take energy, and they require all of your creativity. How well does it work? In just a few months I’ve become connected with amazing people all over the world that I could never have met in 10 lifetimes otherwise. My network gets stronger everyday. The more I learn the more I realize there must be thousands of people in the same boat as I was, authors stuck  somewhere along the path between writing a book to successfully selling it. My need became the incentive to develop The Red Hen Association of Self-Publishing Authors. You can read the manifesto, which is just a fancy way of saying vision and purpose by clicking here.

I’ve heard sad stories of garages full of self-published books that don’t sell because the authors don’t know what to do once they have them. I would heartily recommend The Author Platform as an excellent way to begin. It costs a little money, but compared to the cost of just storing unsold books, it’s a pittance. Knowledge truly is powerful.