I thought it was time to move off the China subject and go to something else, but there have been a rash of comments on this site and on my printing groups on LinkedIn that I’m going to post another China related blog in an attempt to address those other concerns.

Are American families, homes, and jobs worth defending?

Sometimes I can’t believe my ears. What has happened to America? Americans used to fight for their rights, but now our fight begins by laying down our guns. Our motto seems to be “why try; it won’t do any good anyway.”

Chinese printers market their low ball prices in the United States aided by two main things:

• Their costs are one-tenth of ours. How did I arrive at that figure? It was easy; I know how much minimum wage is in the US. Remember this wage is mandated by the government. Employers have to pay it. They also have to pay matching Social Security, so the real figure is much higher. I also read an article in Reuters that discussed how much the average factory worker earns in China. Without matching Social Security, they earn 1/10th.  Suppose you are a Chinese printer marketing to the US, how difficult would it be to come in at half the price when your labor costs are less than 1/10th? Who is making the real money here? The Chinese workers? Ha!

• China plays hardball when it comes to International Trade. They are members of the WTO, but you don’t have to look far to see filing, after filing, after filings of Chinese trade violations for anti-dumping and anti-subsidies. Some states have a three times you are out law to penalize career criminals. If we held China up to this same standard they would right now be serving several consecutive lifetime sentences. They can import some products to the US for 2-5% duties. We, on the other hand, have to pay some 24% to sell there. It is wrong, it isn’t fair, and it is killing the US economy.

Since our government won’t help, and the business elite are benefiting from cozy relationships with foreign countries, there is only one thing left to “we the people,” and that is our collective buying power. If enough of us refuse to buy Chinese, Pakistani, Indian, Mexican, or any other products made from cheap labor we can turn the tide.

Some say that it is unfair to blame these countries because it is the American consumer who really controls the prices. Of course I want low prices, but not at the expense of putting myself or my neighbors out of work. I don’t know about everyone else, but if presented with two identical items and one is made in the US and the other in China I would rather buy American, even if it was a little more. I would not choose Chinese industry over American.

What about the automobile business, didn’t the Japanese do the same thing? No — they didn’t. They didn’t compete solely on price, although they used price at first to get our attention. What they did is build a better vehicle than the crap being pumped out by Detroit. I hate it that we lost this giant industry to foreign competition, but we deserved to lose it. Not because of the workers but because of the fat cats at the top who left the office every day counting their lavish bonuses while steadily guiding their companies into bankruptcy. Bonuses for bad leadership — whoever thought that was a good idea?

We are experiencing a 10% unemployment rate in the United States right now, primarily because of a few bankers who used vast lobbying power to influence congress. Our government systematically deregulated the banking and financial institutions until we got chaos. Those who believe in free markets, take note, without some control everything goes to hell, quickly.

There is an axis of evil to coin a phrase from George W. Bush. Americans are being crushed economically by Wall Street Bankers, the US Congress, the Insurance industry, and unfair foreign competition. Until these four entities are brought to task it is going to do nothing but get worse. Do you hate 10% unemployment, reduced wages, and increased working hours? That is just a start. Over the next few decades we will see 25% unemployment, salaries cut to the bone, and typical working days of 16 hours. Once Wall Street has us where they want us, poor, starving, and desperate we will be competitive with China, because we will be reduced to their level. Welcome to the new America, the one world government, the one fashioned by the true axis of evil.

Printers who let their hostility get the best of them are fools,

because printers who are likely to survive this recession and move successfully forward must find ways to reinvent their relationships with Print Brokers. Brokers hold the key to doubling or tripling your business without creating additional expense. The problem is that most printers don’t know what to do with print brokers. They aren’t part of the sales team and they aren’t customers either. What are they? Any attempt to pigeon hole them into either role will end in failure and frustration.

The first thing to do is embrace brokers and stop kicking them in the teeth.  I know this may not make sense to you. Some of you are going to accuse me of overreacting, after all your company doesn’t mistreat brokers — right? Some will say I’m whining, and some won’t consider the issue of print brokers at all. There are a lot of misguided printers who staunchly refuse to work with brokers. That might have been okay in the past, but it won’t serve you well in the future. You can’t afford to turn your back on sources of instant new business.

Haven’t you noticed how tough times are? Printing, particularly offset printing, has been besieged on all sides. I’m sure I don’t have to tell you how the pigheaded, self-serving banking industry has hurt all of us. Have you tried to get a loan lately? Nor do I have to explain about the impact of digital printing, foreign competition, and the Internet. You already know about these things. You are experiencing unprecedented cash flow problems and shrinking markets. Even your best customers have cut back with no real promise that they will ever be at former levels again.

I hear moaning from the Industry that good sales representatives are hard to find and that your sales people keep pressing for ever lower prices to make them competitive. You get upset and believe that they aren’t really trying. A really good sales rep can sell even under the most adverse circumstances — right? If you truly believe that why don’t you put on your salesman’s hat and find out for yourself? Maybe you did. Maybe you took a day, or a week, and went into the field. Maybe you proved to yourself that it isn’t so bad, but let me tell you, selling in this economy is like fighting an uphill battle day-after-day-after-day. It can wear down even the heartiest rep. Your sales team, is running on fumes, and another sales meeting, another motivational talk, and another seminar isn’t going to dramatically change anything.

What can you do? I would like you to take a moment, if you will, and consider re-vitalizing your sales efforts with the help of Print Brokers. Why Print Brokers, because they are FREE! Printers don’t have to house them, pay salaries, benefits, or reimbursements. That should be incentive enough. FREE, FREE, FREE — what’s better than that?

The problem is that most printers I’ve talked to either barely tolerate brokers, or despise them. Why? I think there are five main reasons for this:

1. Print Brokers own their own customer list. The printer doesn’t. Suppose a house sales rep brings in an account, since they were working on the company dime the customer technically belongs to the company. This isn’t true with brokers. In fact if you go after the broker’s customer it can lead to a nasty fight.
2. Print Brokers are legally a middle man. Printers fume if the broker can’t pay them because the customer didn’t pay the bill. On the other hand, how can you hold the broker responsible when they don’t receive the product? You don’t punish your in-house sales team like this. You must find a compromise. How difficult can it be to secure your interests in transactions without leaning on the party who is least likely to have the means to pay you? Think about it.
3. Print Brokers can take the print jobs to someone else if they want. Usually they move things around to save money, time, or be more convenient, but they don’t even have to have a reason, they can just do it.
4. Print Brokers are employed by their customers — not the printer. In the event of a disagreement the printer has little leverage over the broker. The broker knows which side his bread is buttered on  and is most likely to defend the customer’s point of view over the printer’s.
5. Print Brokers are not constrained by territories. Printers often feel threatened by brokers because they see their own customers as potentially vulnerable to the broker. Sales reps especially are very protective and guard, as they should, from any possible threat.

In my next post I will give printers some ideas that will allow them to work around the conflicts and make better broker relationships which will benefit both printer and print broker.

I was half-watching Stephen Colbert on television yesterday. It was his final show for this year. He spoke about the recession and at the top of his list of suffering industries was printing. Boing–he got my attention. Finally, the world has started to recognize how badly damaged we have been. In a way that is ironic, because printing created the Union and is the backbone of  history. And yet, when filling out a form or survey and the question is asked, “What industry are you in?” you won’t find printing. It’s like we no longer exist. I sometimes feel like Mr. Cellophane from the Broadway show Chicago. Hey world, printing is an industry. We do exist.

Printing, Publishing, and Observations

A friend called the other day. This is the same friend who introduced me to blogging almost a year ago. He said that my blog posts aren’t like other blogs. He finally figured out the difference, he says that I’m not writing traditional blogs, I’m more of a columnist.

Sometimes it is about the observations.

I’ve thought about it and believe he is on to something. My posts tend to be longer than what other bloggers do. I tackle subjects outside of my “stated purpose.” Maybe that is true, and perhaps the search engines get confused when they send out their crawly spider things, and they go back and report that my printing and publishing blog includes the economy, big business, and social injustice. It makes it hard to nail me down.

“Government of the people, by the people, and for the people.”

The last honest president?

I can’t help it. Maybe it is my maturity–I am sliding into senior citizenship quicker than I want to admit. After a certain age, you start realizing what you knew before, but only philosophically. You have seen enough, and experienced enough, to know that life isn’t fair. In my case, I truly know that life isn’t fair, but I haven’t given in. I still believe that it isn’t too late. I believe that if people gather in large enough numbers they can make the government listen. Is that naive? I suppose so, because millions of citizens contacted their representatives and the White House begging them to withhold TARP funds from ailing banks. Those millions had zero impact. For those financial institutions, the recession is over, and they can double their executive compensations, but for the rest of the country the recession they created continues. Mortgage foreclosures are still happening at an incredible rate. Is this “Government of the people, by the people, and for the people?” –Abraham Lincoln

We want it, but the government denies us.

We are still in the throes of health care reform. In survey after survey, the American public proved we overwhelmingly  support  the public option. The percentages range from 61% to 77%. The public option is a no-brainer. We want it. Why then do our representatives continue to insist that the public option is dead?

Do you smell the stink of sellout?

Let’s think about it–the citizens want it, congress doesn’t. Where is the disconnect? It stinks of sellout. Someone owns the congress lock stock and barrel, and it isn’t the citizenry–is it? I’m willing to bet everything I own that the final health care reform bill will do more to benefit the health insurance companies than the people. It’s just like the prescription drug plan. The government said it was for the old folks and it is, a little bit anyway, but the real winners were the pharmaceutical companies. It has made it possible for Senior citizens to pay the high drug prices with public money. How do the drug companies benefit? People who couldn’t pay for their medicines before, are now able to. They hit the jackpot and the pharmaceutical executives are smiling all the way to the bank with their bonus money, perks, and lavish lifestyles, while the rest of us are destined to pay more taxes. What, you don’t think you pay more taxes, you do, it is just deferred. It is called the national debt. Someday the piper will come calling, and then we’ll find out what deficit spending has really cost us.

The lucky ones are those who are gone before the collapse.

Like I said, I’m sliding rapidly into senior citizenship, and maybe, just maybe I won’t be around to witness the final collapse because of all this selfishness, greed, and foolishness.

80% living on 20% leftover’s

Déjà vu?

I learned just this year that the CIA (Central Intelligence Agency) publishes a report (link) on the Internet about the United States. I was reviewing the section on the economy that was updated on August 13, 2009. In the middle of the report is this statement, “Since 1975, practically all the gains in household income have gone to the top 20% of households.” Furthermore, “The onrush of technology largely explains the gradual development of a ‘two-tier labor market’ in which those at the bottom lack the education, and the professional/technical skills of those at the top and more and more, fail to get comparable pay raises, health insurance coverage, and other benefits.”

No middle class–no small business

For 34 years the American middle class has been steadily shrinking. Where will we be when the middle class is gone? Will we be safer, healthier, or wealthier? When you think about it, small business, the backbone of the American economy is in serious danger. As the split widens between the haves and the have nots, who will buy the products and services of small business? It won’t be the big corporations, that’s for sure. What will this country be like when the splitting stops and 20% of the population control 80% of the wealth, and 80% have to live on what’s left?

Americans slipping slowly down the drain

The CIA report also says, “Long-term problems include inadequate investment in economic infrastructure, rapidly rising medical and pension costs of an aging population, sizable trade a budget deficits, and stagnation of family income in the lower economic groups.”

Printers probably the first to go

Why do I bring this up? My career has been spent in the printing business. Most printing firms in the United States are small businesses. When the middle class is gone, and small business owners disappear, what will happen to printing? The answer is obvious.

How can government help turn the tide?

• Educational Needs. Provide educational opportunities to all citizens who want it. A college education shouldn’t create a lifetime burden of student loans. Free education would benefit us all.
• Health Care. Make sure all citizens have access to good health care. We have the most expensive health care in the world and some of the most unhealthy citizens. One reason is because care is delayed until the need is critical.
• Ban Lobbyists. Cut access of  corporate lobbyists and make sure they have only the same access to lawmakers as any other citizen. Our survival as a nation depends on fairness for all. Special interests cannot be allowed to rule. When special interests rule, the public loses.
• Regulate Compensation Packages. Create an Executive compensation commission to review and regulate public corporations. Companies who are vital to the national interest and deemed too big to fail have to be subjected to intense scrutiny. Just as the SEC requires annual reports, compensation must be examined and regulated if necessary, to protect our common interest.
• Recover Pension Funds. Create a collection mechanism to recover money from executives of corporations who raided or otherwise harmed vested pension programs. It is unconscionable that an employee be left penniless after working a lifetime for benefits, while the upper echelon retires comfortably.
• Banking Transparency. Make sure publicly held corporate executives cannot secrete their fortunes in secret accounts. Transparency in banking is necessary only for those who have the power to wreak havoc on the economy and cause recessions.

I know, some of these suggestions will strike some as being un-American. Maybe you are right, but when any sector has the power to harm the whole, it has to be considered a public threat. The demise of the middle class is a public threat and must be treated as such.

What is your job? Are you a sales rep, in customer service, a manager, or an executive ? Those of us, and that’s everybody, who has to survive this struggling economy will have to make some changes. Companies cannot afford to keep anyone on the payroll who slows it down. It is the job of everyone to pitch in and make the company they work for a success or go find other work. If that is your strategy–finding another job–lot’s of luck.

What if there was a self-improvement program that costs around fifty bucks a year, meets at convenient times, and is guaranteed to improve your confidence, your organizational ability, and make you more persuasive? You might think I’m not telling the truth. But I am. Toastmasters can do all of this and more. Later on in this blog I’ll give you information on how to contact them.

Toastmasters, for those who don’t know, is a club dedicated to providing education and a safe weekly forum for members to practice public speaking skills. You may have noticed that I used the word safe, why? Studies and surveys disagree with what constitutes man’s greatest fears, but all agree that speaking in front of a group ranks very high. Most would rather face a venomous snake than give a speech before a large audience.

We are taught in our Toastmasters clubs to be careful in our evaluations. The preferred method of evaluating a speech is what they call the sandwich. A suggestion for improvement is sandwiched between two compliments. It could go something like this, “You established excellent eye contact with the audience. Your voice, however was a little flat. Try to include more vocal variety. I noticed that your hand gestures perfectly punctuated your points. You are very good with your hands.” Did you see how that worked? First there was a compliment, excellent eye contact, followed by a suggestion for improvement more vocal variety, and then another compliment very good with hands. This method helps the club member to improve without beating them over the head with a gavel. It is safe.

Why do I even bring up public speaking in a blog about printing? It is because we are facing historical changes in the business of printing. I believe that those who can most clearly communicate with their customers, their employees, the community, and the industry will be the ones who rise to the top when all this shuffling is over.

I’ve written about Toastmasters in previous blogs:

1.  Real Leaders are Hard to Find
2. What Have You Got to Lose–Your Fear?

I’ll probably write about the organization more. If you need additional information you can check the Toastmasters International website, by clicking on this link or going to my sidebar and finding it under the heading Blogroll. Either way I encourage you to check it out. By-the-way, Toastmasters isn’t just a United States club, it truly is world wide. Once you are on the website you can enter your location to find out if there is a club near you. You’d be surprised, unless you are in a very remote location, there will probably be a club by you.

Why all the folderal about Toastmasters? There are many educational and training programs out there that require thousands of dollars and a big time commitment. Toastmasters, at least in my club, which meets for breakfast, comes to $1.65 per week, plus the cost of your breakfast. To my knowledge, a better buy dosen’t exist. You see, you not only learn to speak better, but you become a more confident person. I’ve seen new members come into our meetings so frightened that they shake. Their first speech is called the Ice-Breaker and is their opportunity to introduce themselves to the group. After that there are nine speeches they must prepare and give before they achieve the designation of CC (Competent Communicator). Here is where it gets interesting for me. Around the middle of the manual, say speeches four to six, something happens. It’s like the chicken breaking out of the shell. It is a magical moment to see someone who a few weeks before was inaudible, inarticulate, and scared, now stand tall, speak clearly and find their confidence.

Again the point of this being you need to make yourself a better employee and leader if you are to survive the changes in the printing business and the economy. In tough times companies, if they can, keep their best employees and jettison the rest. Make yourself fire proof.

When I became a broker I dreamed I could serve customers best by hand-carrying their jobs to a printer who was the best fit, instead of attempting to bend the job to fit the printer where I was employed.

It’s not “the economy, stupid” it’s the market. Maybe the phrase should be it’s the market, stupid. Printing companies have been dropping like autumn leaves with no immediate end in sight. According to the NAPL, the future is looking “dim” (my word, not theirs). They expect that a minimum of 4,000 printers to as many as 10,000 will shut down over the next 10 years. Over the last 4 years we saw a decline of 4,800 plants with approximately 150,000 employees. Since 1994 we experienced a loss of over 11,000 plants.

What does all of this mean? It means that the current state of the economy, while rough, isn’t the real reason for the decline in the industry. That’s why I say it’s the market, stupid! Thanks to the Internet,the methods we have used in the past to communicate with one another are withering away. For example:

Newspapers: Major metropolitan newspapers have hit very hard times. Some have already closed shop and many more are about to. It doesn’t take a very clear crystal ball to see that those that continue to exist will be very different from the newspapers of yesteryear. Why? Craig’s List, and other free online classified services eroded the base revenues for the papers. Who would pay for something they can get free, and that has larger reach? Also, every newspaper now publishes their content online. You can do more on a web page than a print page–it’s more flexible. For example you can beef up your story with graphics and movies  on a web page. It’s also timely. Hot news can be displayed on the website within minutes, instead of waiting hours for the next edition to hit the streets. We have no patience.

Magazines: Reuters reports that, “Newsstand and retail sales of U.S. magazines fell 11 percent in the second half of 2008, with celebrity and women’s titles taking a hit as supermarket and drugstore shoppers cut back on spending.” Furthermore, “Fifty percent of all magazines are sold in supermarkets, and obviously those types of places took a major hit.” If the decline in single copy magazine sales is because of the economy, will we see a rebound when the recession ends? And more importantly, when will it end? Again looking through my rather murky crystal ball, I predict many titles disappearing, and those standing will see sharp decreases in readership. Printers relying on magazine printing will be hard hit.

Books: Booksellers report decreases, with the exception of Amazon Media who appears to be up. Amazon is invested deeply in electronics. The Kindle reader entirely eliminates the need for printing. Amazon has also benefited from third party sales (see my For Your Consideration Page on this blog). It is estimated that 1 in 3 books sold at Amazon is actually sold by a third party. Smarter marketing is bringing them more business. Borders reported a loss and announced they are trying to sell their international operations and may sell the whole chain.

Direct Mail Marketing: I was once told by Peter Harrison, a direct marketing expert who is now running Affiliate Crew an internet company, that “Everything that goes in the mail must be printed.” What happens when mail volume goes down? Think about it, banks and other financial organizations have gone paperless. You don’t mail in your bills anymore, you authorize payment on-line. Envelope printers have suffered because of this. Forms printers have also felt the effects. What about other direct mail campaigns? The US Postal Service keeps increasing rates as more and more direct mail companies discover other marketing avenues. The ones left in the game will  bear ever heavier a postage burdens. Once the cost of postage reaches the proverbial camel’s back, the direct mail business will be through. Kaput. What will the post office have to do then, personal letters? Even with my cloudy crystal ball it’s as easy as seeing the housing boom collapse. Really, who didn’t see it coming with overinflated prices, and interest rates at 1%?

Catalogs: I had trouble finding some figures for catalog printing, but I can tell you that the catalogs are pushing web sales more and more. If you think about it they face similar challenges to newspapers. You can just do more on-line to show off your product than you can in print. Why not video the item, particularly clothing, so you can see front, back, and side? Once holographic technology is here the public will insist on 3 dimensional views. It’s just around the corner.

Wedding Invitations & Announcements: I’ll admit that invitations and announcements have never accounted for a big slice of the printing pie, but those printers specializing in them have been hit hard. Why? It’s because people have access to paper options, graphic design programs, and digital printing. They create their own invitations with their own style and creativity.

NAPL also reports that only [are the] larger plants growing in number. Those printers without deep pockets will be swallowed by the others. It’s the law of the jungle. The downside is that more print industry employees will find themselves unemployed. What are their options in the new economy?

Like the dawning of the Industrial Age big changes are happening, but at a much faster pace. What will it be like when clouds in my dirty crystal ball clear? I just don’t know–do you?