Entry #6, Bill Ruesch recession-recovery diary

Dear Reader,

In my last post I mentioned redirecting my efforts toward book printing. Some may think that is a fool-hardy strategy, after all, e-books are all the rage. Paper books are passe. E-book readers are being sold everywhere. Amazon has the Kindle. Barnes & Noble markets the Nook. Sony sells the Librie and there are at least 8 other brands available including the iPad and iPhone. In fact, the e-book reader competition is so hot that it makes the war between BetaMax and VHS seem tame. It’s anybody’s guess as to which reader will dominate. I’m sure they are taking odds in Vegas if you are a betting person and want to get in on the action.

One e-reader can hold hundreds of books

There is even speculation in the industry that the Kindle by Amazon may soon be offered free, so if you haven’t been able to afford one yet you may get it as a bonus for buying a certain quantity of e-books.

So why would I choose books for a focus when the world seems head over heels for e-books?

There are two reasons:

1. Over 700 Thousand self-published books were printed last year.
2. I feel that we aren’t done with books yet. A tangible book has an intangible value over an electronic book. It’s tactile. You can hold it in your hand and savor the feel of the binding, the smell of the paper and the beauty of the design. Try as you might, there just isn’t any way for you to lovingly rest a signed first edition of an e-book in your library.

From my observations, self-publishers as Rodney Dangerfield used to say “Get no respect.” Being brutally honest about it, they don’t get respect because they stop short of doing the job right. Publishing a worthy book requires massive amounts of effort. It’s an exercise in attempting perfection. Readers who report that a book is full of typo’s, grammar errors, and poor syntax will persuade other readers to give your book a pass. No wonder most self-published books only sell around 50-100 copies. It costs a little to hire proofreaders, editors, graphic designers, and layout artists, but if you go cheap on your product you will get what you paid for–a cheap product that doesn’t appeal to the masses.

My specialty is printing, which I assure you is much more complicated than sending your masterpiece to Kinkos, or most of the on-demand printers. Yes, you can get a decent book printed if you know what you are doing, but so few do. I also know artists, editors, and marketers that can help self-publishers win. So, if you are a budding self-publisher and want the help of proven professionals don’t be afraid to call. It doesn’t cost anything to talk. My number is (801) 474-1270 or you can email me at billprintbroker@comcast.net.

Day 5, Bill Ruesch recession-recovery diary

Dear Reader,

Some may wonder if I’ve been sitting on my hands the last two years. My previous blogs could lead you to that conclusion, but you’d be wrong. For a quarter century (doesn’t that sound painfully long?) I semi-specialized in direct mail printing. Most of my customers were either DM agencies or in-house marketing departments of companies communicating with their customers through the mail.

We all know what happened when the recession hit and companies en masse pulled back on direct mail. We could see it coming. The Internet was making promises of delivering tons of new business at a fraction of the CPM. The post office, thinking in government logic, decided to bump up their rates to solve their cash flow problems. This awful triad of recession-fear–the Internet rainbow–and postage costs all but killed direct mail.

I said we could see it coming and we could, but no one thought it would happen so fast. It was literally almost overnight. One day DM was thriving, the next, BOOM the bottom dropped out.

In an effort to prepare my business for the coming crash, I had already been looking in new directions. I asked myself what I love, and determined that I love books. Wouldn’t it be nice to help authors print books and get samples for my personal library in the bargain? Yes, but moving into new markets takes time. It requires making new connections, and building trust.

To shorten the time I decided to begin blogging. I reasoned that the Internet would provide me with a minimal cost platform. It does, but the competition for attention is overwhelming.  I read somewhere that 17 thousand new blogs are started every day–e v e r y day.  That’s over 6 million a year!

There are many, many Internet “gurus” that for a fee, promise to show you how to drive readers to your site and earn you more money than God while you are sleeping peacefully on your yacht. I don’t know about you, but I shy away from these kinds of promises. I may be old-fashioned, but I truly believe that if it sounds too good to be true it probably is.

The problem still remains, how do you make an impact on the Internet when the odds are so staggeringly against you? The answer for me is to keep chopping at the tree. No one knows how many cuts it will take before it topples, but for certain it will never come down if you don’t wield the ax.

Day 4, Bill Ruesch recession recovery diary

Dear Reader,

The name for a watch without hands--broken.

I remember when the Rocky and Bullwinkle cartoons were first aired. I remember when pagers were the hottest thing. Why, someone could reach you even if not standing near the telephone. Yup, telephone answering machines, faxes, cell phones, digital watches,and personal computers have all be introduced during my lifetime. I tell you this to remind us all that this world is very different from the past–even the recent past.

The very first American web page went up in December, 1991. 1991, that’s only twenty years ago! Twenty years–I have sweat shirts older than that. Before that, everything was routed on a very limited basis through Switzerland.

How long has it been since you’ve seen a door-to-door encyclopedia salesman? What about a vacuum cleaner salesman? The world changed and selling has changed. Old fashioned selling methods don’t work as well as they used to–if at all. The trick is to keep the things that do work and toss those that don’t.

What still works? Human contact works. Through all the levels of wires, glass, and ceramics, the effective salesperson has to find a way to connect eye-to-eye with the customer. For repeat business there is nothing that can replace the personal touch. Without it, the customer is buffeted by every other company willing to buy their business with discounts and premiums.

In an Internet world how can you create a sincere personal touch? I’m going to have to mull this over. Do you Dear Reader have any thoughts on this?

Day 3, Bill Ruesch recession recovery diary

Dear Reader,

In my headlong rush to create a diary of my experiences in recession recovery, my wife says that I’ve been revealing T.M.I. She says that it is no body’s business how much I used to earn in the pre-recession world. Maybe she’s right. Probably she is right. She usually is.

My only excuse is that I want my readers to know that I’m not a rank amateur who has garnered a little information and decides to pass himself off as an expert. I’m also not a flop at selling printing who is now trying to make money in some other way. It often amazes me to see “experts” who have never actually done the job making tons of money selling real sales people their secrets. This may sound bitter, but my impression is that their secrets are nothing more than keeping their buyers from knowing how little they actually know based on their experience.

If they looked like this no one would be duped.

It doesn’t matter if these brazen showmen are selling on the Internet, at conferences, or at seminars. The show is what matters and I’ve never been good at the show. I have always tried to provide valuable service at reasonable rates. How about you, dear reader?

I’ve been employed full-time in printing sales for 35 years. For twenty of those years I’ve been self-employed as a printing broker or as I’ve begun calling myself an Independent Printing and Mailing Manager. For some unknown reason that I have never been able to fully understand, customers always think that my services as a Print Broker are going to cost them more. That’s just not the case. I find better ways to do their jobs and that frequently results in lower costs. Plus I negotiate to get better bids so that I can create a margin that I can live on. Whether my customers went to the same sources for bids or use my service, they’ll pay roughly the same price.

Whether you are a broker or a captive sales rep, what are your thoughts? I’d like to know.

Day 2, Bill Ruesch recession recovery diary

Dear Readers,

When I was a young salesman I was taught that “prospecting is like shaving–if you don’t do it everyday you’re a bum.” This quote is attributed to Jack Schwartz, the telephone sales guru.

In the pre-recession, business came to me through referrals. Sometimes I had to send customers elsewhere because I couldn’t handle them all. As a result, I haven’t made prospecting calls in twenty years! I think I’ve forgotten how to prospect, but it is obvious to me now that I’ve got to go out and beat the bushes for new customers. I was never very good at going door-to-door with business cards, calendars, and note pads. That seems to be a method best employed by quick print sales reps.

Asleep for 20 years?

You may have noticed that things have changed in the last twenty years. I feel a little like Rip Van Winkle. It wasn’t that I was asleep, I just didn’t have to deal with some of the harsher realities because my reputation carried me. With the onslaught of the recession everyone I know in the printing business has had a very difficult time.

Now the question is, how do I prospect in a way that boosts my reputation rather than damaging it? After all, I would like to come out of this stronger and not weaker than before. Would mixing it up in the fray of  hungry printing sales reps put me in the category of a me-too supplier? In other words, how do I re-establish myself as more of a consultant instead of just another commissioned salesperson? Not that I hold anything against sales reps per se it is just that consultants earn more money. I got used to a six figure income and would like to have it back again.

Day 1, Bill Ruesch recession recovery diary

Dear Readers,

You may have noticed that I haven’t been posting for awhile. I have to confess that this recession has knocked the wind out of my sails. You know what happens to a sailing ship when there is no wind. It’s stuck. I’ve been stuck.

Sparked an idea in me.

Just recently I caught the movie Julie and Julia on cable TV. The only saving grace for enduring a “chick-flick” was that it centered around cooking and food–two of my favorite things.

I liked the fact that Julie blogged daily about her experiences while trying to accomplish the feat of cooking 524 Julia Child French cooking recipes in a year, all the while balancing a full-time job, husband, and mother. Her mother was one of those challenging people who was critical of everything Julie did. Talk about pressure.

What does this have to do with printing? Nothing, except it sparked an idea. Why don’t I write a brutally honest diary of my efforts to climb out of the deep cavern that the recession put me in? Before any of you worry too much about me, I do have to say that we are doing okay. We cut expenses wherever we could and we’ve (my wife and I) have been adding additional revenue streams. No, it is not like it used to be. For around twenty years I could count on an annual six-figure income. Not anymore. So I either have to make it somewhere else or find ways to turn print brokering back into a profitable enterprise.

What I will do is day-by-day write about my thoughts, plans, efforts, and results. If you get some ideas from my blog that helps you turn your own recession-depression around feel free to share  your comments so that others can be buoyed and energized.

Tally-ho! The future will be here tomorrow. If you don’t grab it somebody else will.

Don't be so quick to place the marker.

The Internet has been buzzing with reports of the demise of printing. The book industry in particular has been all aflutter about The Kindle, The Nook, and iPad. Are they right? Have electronics finally won? Is printing dead?

I am old enough to remember all of the predictions of a paperless office. Computers were supposed to eliminate the need for paper. Instead, printing flourished at a time when the era of paper was sure to be over.

It is different this time. Although I think it is too early to write off printing, I do believe that the boom we saw with the advent of computers won’t repeat. The business climate has changed, not only for now, but also for the future. There are several reasons for this:

• Direct Mail Advertising has been wounded–not fatally, not yet.

1. The first arrow to strike was postal charges. Unfortunately, the post office has a blind spot when it comes to pricing. They don’t understand that there is a direct correlation between rising prices and declining customers. The higher stamps cost, the more people turned away.  The US post office has been the greatest friend email could ever have.
2. The second arrow was the Internet. Websites provide options that ink on paper can never duplicate and at incredible prices. Electronic advertising has eliminated much of the need for media. No paper. No ink. No presses.
3. The third arrow was the recession. Companies of all sizes hunkered down behind walls of cash refusing to spend until the customers were ready to buy. The customers, of course, having lost jobs, having had salaries decreased, and in a tightening credit market find themselves unable to buy. It’s what is known as (with apologies to our neighbors south of the US) a Mexican standoff. Where were the easiest places to cut their budgets? Printing, particularly direct mail.
4. The fourth arrow is book readers. Book readers are coming on strong. I myself, love books. I have a well-stocked home library, but there are books I can get free and others that I would like to be more portable. I, the defender of printing, will get a reader for myself. Actually I already have one in my iPhone, but every book bought electronically is a book that isn’t printed.

• Form Printing and Envelopes have taken one to the chest.

1. Nearly everyone uses on-line forms to pay bills, buy something, or get credit. It’s quick, user friendly, and no one has to buy a stamp or wait several days for delivery.
2. The changes is bill paying greatly reduce the need for envelopes. From the millions upon millions of envelopes purchased by the financial industry alone to a bare trickle.

• Catalogs, Newspapers, and Magazines are dropping dead in their tracks.
  

1. Pundits warned us of the paperless office, but they didn’t tell us about the paperless home. Who could have predicted a family breakfast scene without the father figure sitting behind the daily news? Oh sure, we still have many of the same magazines, but their page counts are down to half or more. And their sell price has gone up. They raise prices and just as surely decrease buyers.
2. Catalogs are experiencing the same problems as magazines. It costs too much to mail, so they reduce their page count. The point where catalogs split from magazines is the Internet. Newspapers and magazines have served for hundreds of years as paid information sources. Information on the Internet has been free. People expect the Internet to be free and therefore they are unwilling to pay. Catalogs never had, and never will have a paid subscriber base.

I could go on, but I think you get the idea. Printing has changed and many of the changes are permanent. All that being said, I’m optimistic about the future. There are innovations introduced all the time to make printing, better, cheaper, and faster. The Internet for all its puffery and bluster has been proven to be less effective than direct mail as an advertising medium. Yes, you can get a great CPM (cost per thousand) but there is such a massive overwhelm that customers have learned to tune the advertising out. If you want a buyer to pay attention to your message, put something in their hands.

Nothing is easy in printing.

There are ALWAYS challenges in printing. The very premise of offset printing is based on the adage that oil (ink) and water don’t mix. So what do we do? We find a way to make that particular law of physics work for us. They don’t mix huh? Good, let’s find a way to lay water down on the areas of the plate that we don’t want to pickup ink,  and ink on the places we want to print. It sounds simple–right?

Ka-Boom!

It’s about as simple as finding a way to smoothly power an automobile based on tiny explosions in the motor. That sounds like an odd way to say internal combustion engine, but that is what it is, propulsion created by explosion. When put this way it sounds dangerous, doesn’t it?

It’s easier said than done.

Recently I was asked to find a source to print board books for children. Until I looked into it, I had no idea what a challenge I was undertaking. If you have been following my blogs it will come as no surprise to you that I am steadfast in my opposition to  overseas printing. The US printing industry is hurting and sending money out of the country during this recession (that we’ve been told is over–ha,ha) makes it more difficult for us to climb out of the hole. I’m not a China basher, but I feel strongly about supporting the American economy first.

Really, is China the only choice?

Herein was my problem. I was told that US printers don’t print board books. Board book printing is almost exclusively done in China.

Humidity is good for skin, but bad for books.

Given my predisposition toward printing in the US and the dearth of printers here I was about to resign myself to going overseas, BUT there was another rub. My customer had been printing in China and was experiencing problems with warped pages.

A Book With Warped Pages is Like a Birthday Cake Someone Sat On.

They were told that the warping was occurring because of humidity. Nothing is more humid than a ship at sea. The only thing more humid is actually being in the ocean. What do you do when the only place printing the product you need is overseas and the shipping back to our shores is creating warped pages? The answer seemed easy enough to them–find a mainland printer.

Where’s a miracle worker when you need one?

And, since I, Bill Ruesch Print Broker, have always been able to solve even their toughest production problems, they confidently turned to me.

It is flattering to think that my customers have so much faith in me–that’s the good news–the bad news is that it’s a compliment that carries a certain weight of responsibility. If I let them down, even once, will they choose to go elsewhere for future business? Yikes!

So, there I was stuck between what appeared to be an impossible production dilemma, and customers who expect me to solve it, impossible or not. Was I up to the task?

Ta-Da!

Do I dare alter the old cliche` and say, “where there’s a Bill there’s a way?” Okay the previous was a shameless, self-serving, pat on my own back, but by golly I found a printer that meets the criteria. There is only one, can you believe it, the only one in the country, but I located them.  I would tell you, dear reader, who the printer is, but I would rather keep that information confidential. I can say that should you need to get a board book printed, call me at (801) 474-1270 and I will gladly assist you. It’s my job.

Seeking Glimpses of the Future

I have my crystal ball out. It is sitting right in front of me on my desk. I’ve been searching its depths for some clue about the future of printing, publishing, and related industries. You know what I get? Nothing.

The only thing I know for sure is that things will change. This little prophesy doesn’t mean much, except to say that time is a river and we can either find a way to float with the current, or test our strength against it. (Pretty poetic wouldn’t you say?)

I’ve spent a lifetime, so far, learning all about offset printing. I now know quite a lot, but what is that worth? What is it worth really? When I think back, I can remember people who were expert typesetters and others who were great with scanning drums for four color separations. Their hard won knowledge became irrelevant almost instantly with the changes in technology.

I used to laughingly pontificate that someday Bill Ruesch Print Broker, would consist only of an equipment filled Winnebago. Customers would provide me with art files. I would drive over to the paper merchant’s warehouse, load-in the stock, and by the time I arrived at the customer’s dock the job would be completely printed, folded, and bound.

Book in a Box

That used to be my weird vision of the future. It made me and my customers chuckle at the absurdity. It isn’t so funny anymore now that the Espresso Book Machine exists. In one machine a whole book is created; from file to finished product in less than seven minutes.  Seven minutes–printed, bound, and ready to read. That is if you have hot pads. I understand that the books come out pretty warm and need to cool down a bit.

My vision of the future has come true. What do I see in the future now? I haven’t a clue. I think my predictor must be on the blink. I’d be willing to go out on a limb by stating, “It doesn’t matter what crazy, ridiculous, impossible notion we conceive, someone is probably already a step or two ahead of us, and are right this moment building something to make it happen.”

I’m prepared to be amazed. How about you?

Print Brokers and search engines

I keep a close watch on the words and phrases that readers use in search engines to find this blog.  Questions about print brokers lead the pack. I guess I should have figured this out on my own because when I’m asked what I do for a living, and I say I’m a print broker, most respond by asking, “What is a print broker?” They wouldn’t do that if I said I was, for example, a stock broker, or even, as I saw on a television commercial recently, a shrimp broker. There’s something about the conjunction of print and broker that creates confusion, and often curiosity.

Why are print brokers attracted to the business?

I don’t know why others become print brokers, but I did because I wanted to provide better service for my customers. I reasoned that as chained print sales rep I was strictly locked into the capabilities, pricing, and business philosophies of the printer employing me. My customers, however, often needed either print production we couldn’t provide, or a redesign of their job to make it fit our capabilities. Either way I found myself in an awkward situation. What should I do, send them away or frankensteinize their project?

(Don’t bother looking up the word frankensteinize, it isn’t dictionaryized because I just created it, and neither is dictionaryized for the same reason.)

What services do print brokers provide?

In my experience a print broker typically performs these duties:

• Consults with customers regarding parameters of the print order. Reviews and discusses any job particulars that will affect the outcome.

• Suggests ways to decrease cost and/or improve quality depending on the requirements of the project.

• Provides samples like paper dummies, paper swatch books, foil stamps, or any other visuals the customer requires to make informed decisions about the print order.

• Aids the customer in determining and clarifying the specifications so that printers will bid apples-to-apples and identify production problems before they ruin the project.

• Pre-qualifies printers or other providers to determine which is the best match for the job.

• Submits bid specifications to qualified printers.

• Consults with printers as needed to answer questions or address production concerns. This is particularly critical when the job is complex.

• Gathers competitive bids.

• Scrutinizes the submitted written bids to make certain the directions were followed, and nothing added or neglected.

• Submits bid with specifications to customer. This gives the customer an opportunity to double-check the specifications at the same time as they receive pricing. The objective is to make sure all parties are in full agreement about the scope of the job.

• Facilitates the transfer of files, or other art to the printer.

• Works with both printer and customer regarding terms of payment and makes sure all conditions are met.

• Arranges and facilitates all necessary proofing steps.

• Attends press checks. Helps the customer understand the printing process and translates printerese into business normal.

• Arranges for delivery of the product to the required destination.

• Oversees and coordinates all parts of the job, this is especially critical if the project consists of multiple pieces.

• Invoices the customer for the work.

• Pays the printer. The customer writes one check and the broker takes care of the rest.

• Most important–deals with problems that may surface during or after the job is delivered. The broker acts is a shield between the customer and the printer in the event of a disagreement.

What is the most valuable service print brokers provide?

The bottom line is that both customers and printers need brokers. Brokers provide the most valuable service of all, we facilitate smooth communication between customer and printer, and that in itself, prevents a whole raft of problems that could occur. Printing, as I always say, is not an exact science. The process, from creative idea to finished product involves so many steps and demands that every one of them be done right. It is a miracle anything turns out as planned, but despite the odds 95% come out great. It’s the 5% that keep us in the graphic arts industry awake at night.