Printers who let their hostility get the best of them are fools,

because printers who are likely to survive this recession and move successfully forward must find ways to reinvent their relationships with Print Brokers. Brokers hold the key to doubling or tripling your business without creating additional expense. The problem is that most printers don’t know what to do with print brokers. They aren’t part of the sales team and they aren’t customers either. What are they? Any attempt to pigeon hole them into either role will end in failure and frustration.

The first thing to do is embrace brokers and stop kicking them in the teeth.  I know this may not make sense to you. Some of you are going to accuse me of overreacting, after all your company doesn’t mistreat brokers — right? Some will say I’m whining, and some won’t consider the issue of print brokers at all. There are a lot of misguided printers who staunchly refuse to work with brokers. That might have been okay in the past, but it won’t serve you well in the future. You can’t afford to turn your back on sources of instant new business.

Haven’t you noticed how tough times are? Printing, particularly offset printing, has been besieged on all sides. I’m sure I don’t have to tell you how the pigheaded, self-serving banking industry has hurt all of us. Have you tried to get a loan lately? Nor do I have to explain about the impact of digital printing, foreign competition, and the Internet. You already know about these things. You are experiencing unprecedented cash flow problems and shrinking markets. Even your best customers have cut back with no real promise that they will ever be at former levels again.

I hear moaning from the Industry that good sales representatives are hard to find and that your sales people keep pressing for ever lower prices to make them competitive. You get upset and believe that they aren’t really trying. A really good sales rep can sell even under the most adverse circumstances — right? If you truly believe that why don’t you put on your salesman’s hat and find out for yourself? Maybe you did. Maybe you took a day, or a week, and went into the field. Maybe you proved to yourself that it isn’t so bad, but let me tell you, selling in this economy is like fighting an uphill battle day-after-day-after-day. It can wear down even the heartiest rep. Your sales team, is running on fumes, and another sales meeting, another motivational talk, and another seminar isn’t going to dramatically change anything.

What can you do? I would like you to take a moment, if you will, and consider re-vitalizing your sales efforts with the help of Print Brokers. Why Print Brokers, because they are FREE! Printers don’t have to house them, pay salaries, benefits, or reimbursements. That should be incentive enough. FREE, FREE, FREE — what’s better than that?

The problem is that most printers I’ve talked to either barely tolerate brokers, or despise them. Why? I think there are five main reasons for this:

1. Print Brokers own their own customer list. The printer doesn’t. Suppose a house sales rep brings in an account, since they were working on the company dime the customer technically belongs to the company. This isn’t true with brokers. In fact if you go after the broker’s customer it can lead to a nasty fight.
2. Print Brokers are legally a middle man. Printers fume if the broker can’t pay them because the customer didn’t pay the bill. On the other hand, how can you hold the broker responsible when they don’t receive the product? You don’t punish your in-house sales team like this. You must find a compromise. How difficult can it be to secure your interests in transactions without leaning on the party who is least likely to have the means to pay you? Think about it.
3. Print Brokers can take the print jobs to someone else if they want. Usually they move things around to save money, time, or be more convenient, but they don’t even have to have a reason, they can just do it.
4. Print Brokers are employed by their customers — not the printer. In the event of a disagreement the printer has little leverage over the broker. The broker knows which side his bread is buttered on  and is most likely to defend the customer’s point of view over the printer’s.
5. Print Brokers are not constrained by territories. Printers often feel threatened by brokers because they see their own customers as potentially vulnerable to the broker. Sales reps especially are very protective and guard, as they should, from any possible threat.

In my next post I will give printers some ideas that will allow them to work around the conflicts and make better broker relationships which will benefit both printer and print broker.

First what is POD? This is really confusing. There are iPod’s for music, pod casts for recording, pea pods, pod people from the movie Invasion of the Body Snatchers, and Printing on Demand (pod).

Since I’m a print broker and this blog concerns itself with printing, publishing, and [other] observations you could guess that the pod I’m concerned about is Printing on Demand. By the way, that’s a darned good phrase. Whoever came up with it should write political slogans, you know, the kind of things that sound good but have no real substance. After all, if you wanted something printed why not have it done on demand?

I DEMAND PRINTING NOW!

“My good sir, I demand my printing.” Wha? What does it mean? The phrase by itself is meaningless, but it has impact. It lets the customer feel that they are in charge by being able to demand it. How often if life do we get to demand anything? Demands usually cause trouble, but here’s the printer giving you permission to DEMAND something. That’s refreshing, don’t you think?

First, printing on demand is a misnomer. It is not a printing method at all. The method is called digital. Think of POD like the term quick print. Quick printing is offset printing utilizing faster turnarounds, smaller runs, and cheaper methods, like using paper plates instead of metal. There is no printing process called Quick Print. And there isn’t a printing press called an “on demand.”

Digital printing burst onto the printing scene just a few years ago. The computer industry spawned it, and in fact, the printing you do on your office laser jet is digital printing. The difference between the commercial digital “press” and your office printer boils down primarily to speed and sophistication.

So what’s the big deal? Oh my friend, it is a very big deal because Printing on Demand is revolutionizing the field of publishing. Until it came around, it wasn’t economically feasible to print just a few books. To prepare an offset press for printing requires several steps that we call “make-ready” in the biz. The time and materials, such as plates,  and file prep, have front-end costs. With POD, many of those front-end costs don’t exist. if your electronic file is right, the setup is virtually done. Now is the beginning of the golden age of short-run publishing.

If the price is better why isn’t all printing POD? Because, it isn’t always better. For all the hoopla, POD has a serious weakness. It is great at micro print runs, like quantities between one and five-hundred, but can’t keep up with offset printing at around one-thousand. If you wish to print say 2,000 books, offset printing will offer a much better price, but if you only want 50, POD beats offset, hands down.

What’s the future of Printing on Demand? Who knows? I suspect that someone, somewhere soon will figure out a way to make digital printing more economical for longer runs and offset presses will quickly disappear like dinosaurs. That day isn’t here yet. For the time being I recommend digital printing for short runs and offset printing for larger.  Here’s a pretty simple guide: 500 or less = digital, 1,000 or more = offset, between 500 and 1,000, get a bid.

P.S. If you have self-published a book and want to learn how to totally master the power of Internet marketing check out The Author Platform.

Regular readers may have noticed that it has been a few days since I made a post. Please accept my apologies. I do have an excuse. My solution to battling  printing economic woes is to develop additional income streams. I reason that if my livelihood isn’t dependent on just one source, should one be down, the other streams can still keep my boat afloat. The problem is that I’ve spent thirty-five years developing the print broker income stream and barely three months working on the others, and since my other income ideas still revolve around printing, there is no guarantee that there will be any better payoff–is there?

There are thousands of financial gurus out there who promise to teach one, for a fee, how to make big bucks during an economic downturn. They have the secret and it’s always easy, fast, and guaranteed. Blah, blah, blah. The way you learn how to get rich is to buy what they are selling. You give them money, and they get rich. You can’t fault them. They deliver what was promised. With your money they do demonstrate the number one wealth building principle–get someone else to give you their money.

Heck, even in my own advertisement next to this blog I promise to reveal a secret that will teach printing buyers how to save money. It isn’t really a secret at all, but it does work. All of the marketing experts I’ve read say that you have to have some sort of hook to draw people in. Can I really teach methods to cut printing expenses? Yes, I believe that I can. So please forgive me if I use a little teaser to call attention to my message. All I’m attempting to do is utilize my long career in printing to help other people. If I can teach them a few techniques to help make smarter purchasing decisions, then I’ve provided a needed service. How do I know that it is needed? I meet people all of the time who have the responsibility of handling printing for their companies and they don’t even know the difference between digital and offset printing. If you don’t even know the basics you are in over your head. How many art and marketing students graduate with an understanding of printing? Not many, I can tell you. If the schools don’t teach it, how are they to learn?

So am I trying to present myself as a printing guru that will swoop in and give you a magic elixir that will fix all of your printing woes? Oh G_d, I hope not. I’m not flashy (just ask anyone who knows me), I don’t swoop, and I don’t promise anything I can’t deliver.

I hope you readers aren’t too bored by this point. I’m going somewhere with this train of thought and it isn’t just self-promotion, although it may sound like it. President Bill Clinton was quoted as saying, “Ah feel your pain.” In his position he wasn’t sharing the pain. He was above it. I have to confess that I am sharing your pain. My business is off too. My wife and I are in a position we haven’t been in for thirty years. We are struggling to make ends meet. We share your pain.

What are we doing about it? We are trying to implement some, and I hate to trivialize it with a cliche`, out-of-the-box thinking. We are attempting to establish multiple income streams and redefining our service. Would we have done this if we weren’t faced with the current difficulties? Nope. Adversity is the mother of invention, not to take anything away from Plato who said, “Necessity is the mother of invention.” And when the dust settles, what will the printing industry look like? Truly, I don’t know. I can make some guesses which may or may not be right, but I am optimistic about the future. Upheavals present challenges, challenges lead to new thinking, and new thinking leads to improvement. The printers who survive will be leaner, more efficient, and I hope, more prosperous. It’s not that that we have a choice. Innovate or die. That’s the only choice.

It’s not “the economy, stupid” it’s the market. Maybe the phrase should be it’s the market, stupid. Printing companies have been dropping like autumn leaves with no immediate end in sight. According to the NAPL, the future is looking “dim” (my word, not theirs). They expect that a minimum of 4,000 printers to as many as 10,000 will shut down over the next 10 years. Over the last 4 years we saw a decline of 4,800 plants with approximately 150,000 employees. Since 1994 we experienced a loss of over 11,000 plants.

What does all of this mean? It means that the current state of the economy, while rough, isn’t the real reason for the decline in the industry. That’s why I say it’s the market, stupid! Thanks to the Internet,the methods we have used in the past to communicate with one another are withering away. For example:

Newspapers: Major metropolitan newspapers have hit very hard times. Some have already closed shop and many more are about to. It doesn’t take a very clear crystal ball to see that those that continue to exist will be very different from the newspapers of yesteryear. Why? Craig’s List, and other free online classified services eroded the base revenues for the papers. Who would pay for something they can get free, and that has larger reach? Also, every newspaper now publishes their content online. You can do more on a web page than a print page–it’s more flexible. For example you can beef up your story with graphics and movies  on a web page. It’s also timely. Hot news can be displayed on the website within minutes, instead of waiting hours for the next edition to hit the streets. We have no patience.

Magazines: Reuters reports that, “Newsstand and retail sales of U.S. magazines fell 11 percent in the second half of 2008, with celebrity and women’s titles taking a hit as supermarket and drugstore shoppers cut back on spending.” Furthermore, “Fifty percent of all magazines are sold in supermarkets, and obviously those types of places took a major hit.” If the decline in single copy magazine sales is because of the economy, will we see a rebound when the recession ends? And more importantly, when will it end? Again looking through my rather murky crystal ball, I predict many titles disappearing, and those standing will see sharp decreases in readership. Printers relying on magazine printing will be hard hit.

Books: Booksellers report decreases, with the exception of Amazon Media who appears to be up. Amazon is invested deeply in electronics. The Kindle reader entirely eliminates the need for printing. Amazon has also benefited from third party sales (see my For Your Consideration Page on this blog). It is estimated that 1 in 3 books sold at Amazon is actually sold by a third party. Smarter marketing is bringing them more business. Borders reported a loss and announced they are trying to sell their international operations and may sell the whole chain.

Direct Mail Marketing: I was once told by Peter Harrison, a direct marketing expert who is now running Affiliate Crew an internet company, that “Everything that goes in the mail must be printed.” What happens when mail volume goes down? Think about it, banks and other financial organizations have gone paperless. You don’t mail in your bills anymore, you authorize payment on-line. Envelope printers have suffered because of this. Forms printers have also felt the effects. What about other direct mail campaigns? The US Postal Service keeps increasing rates as more and more direct mail companies discover other marketing avenues. The ones left in the game will  bear ever heavier a postage burdens. Once the cost of postage reaches the proverbial camel’s back, the direct mail business will be through. Kaput. What will the post office have to do then, personal letters? Even with my cloudy crystal ball it’s as easy as seeing the housing boom collapse. Really, who didn’t see it coming with overinflated prices, and interest rates at 1%?

Catalogs: I had trouble finding some figures for catalog printing, but I can tell you that the catalogs are pushing web sales more and more. If you think about it they face similar challenges to newspapers. You can just do more on-line to show off your product than you can in print. Why not video the item, particularly clothing, so you can see front, back, and side? Once holographic technology is here the public will insist on 3 dimensional views. It’s just around the corner.

Wedding Invitations & Announcements: I’ll admit that invitations and announcements have never accounted for a big slice of the printing pie, but those printers specializing in them have been hit hard. Why? It’s because people have access to paper options, graphic design programs, and digital printing. They create their own invitations with their own style and creativity.

NAPL also reports that only [are the] larger plants growing in number. Those printers without deep pockets will be swallowed by the others. It’s the law of the jungle. The downside is that more print industry employees will find themselves unemployed. What are their options in the new economy?

Like the dawning of the Industrial Age big changes are happening, but at a much faster pace. What will it be like when clouds in my dirty crystal ball clear? I just don’t know–do you?

First, I want to thank all of you who read my blog about the challenges of offset printing on black paper. I especially want to than those who have responded with additional  suggestions and recommendations.  Whenever there is a challenge you can expect the cleaver production people in the printing universe to find a way over, through, or around the problem. Kudos to you.

Mr. Carlo Toscano of Global Printing in California pointed out that the digital printing industry has solved the problem by laying down a base of white and then printing on top of it. I have not personally seen this done digitally, so I’ll have to take his word for it. My concern is founded on what I have experienced, and that is that opaque white inks aren’t opaque enough. The black paper is tamed some, but still allows the paper color to influence the image and makes it gray. Digital is so new on the scene and uses different technologies than offset printing, that they probably have found a way to make it work better. I’d like to see samples if anyone has them.

The downside? Digital printing is most cost effective in very small runs. They generally top out at 500 – 1,000 imprints. If you need a larger quantity digital may not be for you.

Mr. Harvey Halperin (no company name) wrote, “Lay down a double hit of opaque white then dry trap process colors onto it. This will require two print runs, to allow the opaque white time to dry. We often do this with foils, or foil stamp and print on the foils there are a few new press that do this in line.”

Mr. Halperin is quite correct. A dry trap is a technique used by printers wherein they lay down a color and allow it to dry thoroughly before printing on top of it. A single pass of opaque white, as I said before, hasn’t proven to my satisfaction to be sufficient. A double bump, or a double hit, would certainly form a better base. If the white ink is allowed to dry, you avoid the problems associated with co-mingling wet inks. Contaminated inks will turn your normal process colors to pastels, but maybe pastel is what you are trying to achieve.

The downside? Every pass through the press requires additional make-readies, and plates. This technique will give you a good result, but you’ll pay for it. His other suggestion of printing on top of a white foil stamp will also work, but again you have additional costs that come into play. The double-bump, dry-trap technique probably work out to be the most cost effective way to achieve it.

There was also a suggestion to screen print the sheet. Silk screen inks are more like paint than they are offset inks. Because by nature they are more opaque, you may not have to lay down a base of white at all. It is a suggestion worth considering depending on the quantity you want to print and how the printed piece is to be used.

My point? With very few exceptions, the mid-night brainstorms graphic designers have, are by-and-large achieveable. If the budget is sufficient,  we can find a way to make their artistic dreams come true.

Today I really am talking out of my hat. With as much practical knowledge as I have acquired over the last forty or so years in and around the printing business, this Internet world is brand new to me. Not that I haven’t been using the Net for many years, it’s the jumping in, and being a presence, that is new to me.

I attended a seminar just a couple of months ago led by Phil Davis. You may have noticed Phil’s name show up on the comments to this blog. Phil owns a short-run digital printing company. He has been serving authors and printing their books for many years. It occurred to Phil that in addition to printing their product, he could be even more helpful if he taught them how to market their books. That was an excellent idea. If you can help your customers achieve success they will have the funding to do it again, and again, and again.

You’ve read in prior posts some of my thoughts on the state of publishing today, as I understand it. I don’t know how many thousands of new authors uselessly beat their heads against the walls trying to go through established publishing channels. The traditional channels are too narrow.

So there Phil was in front of a small twenty-odd-something group of authors telling them that selling through the Internet is not only the current wave but might become the only method in future book promotions. Self-publishing and self-marketing–gosh, what a concept. The new reality is that with the state-of-the-art printing capabilities a run of 50 or 100 books is viable. Even ten years ago that wasn’t true. It is now. As for Internet marketing, much of it is free. Let’s recap, you can print your book in small quantities as needed, you can market your book for free, what’s not to love?

Phil talked about blogging and used his own experience as an example. The first month of his website www.authorsonthenet.com he got 300 hits, by the end of the year it was up to three thousand. How many fledgling authors became Phil’s customers? He won’t divulge that, and I can’t blame him. The point is that the Internet has taken the place of a whole fleet of salespeople. How many salesmen would a company have to employ to reach three thousand prospects per month?

I have to admit that I am not a technocrat. My wife chides me that if world progress depended on me, we might not have the electric light, or zippers. While that isn’t exactly true, there is some truth to it. I’m am not ever the first to embrace new technology, and I tend to learn only as much as I need to learn. Without people like Phil Davis sounding the clarion call you wouldn’t be reading this blog today.

I have to tell you, I’m loving this blogging revolution. It allows me to speak out on issues involving my profession, or anything else I want to, and I get connected with the whole doggone world! My wife added a plug-in (or is it a widget?) to my home page that shows a map of the world. It has just been installed, and so I’ve missed the previous hits, but in the last couple of days red dots have shown up from France and the Grand Cayman’s. This might not blow any of you readers away, but for me it’s a freakin’ miracle. I’m sitting here at my desk facing the Wasatch Mountains in Utah and someone in France stopped by just to read what I have to say.

Just knowing this means I have an awesome responsibility. If my words are helpful in any way, to anyone in the world, I have to make sure that every time they visit this site they can take away some nugget of value. I will make this my goal, and my pledge to my readers, everyday I’ll bring a thought, a method, or an understanding that I have to this blog. And if you readers will freely add your comments to help me keep on course, we can mutually benefit. Thank you, all of you, wherever you are in the world.

I’m not just talking through my hat here–in an earlier post I presented a problem we’ve been experiencing with perforations tearing in the high speed commercial laser printers. If you are doing a direct mailing and want to reduce costs, printing a 8 1/2″X14″ letter with a perforation at 11″ is an excellent way to save on both printing and mailing services. This allows you to personalize the letter and code or personalize the tear-off portion so when it is returned you will be able to identify the sender.  There isn’t a double match required and you are offset printing just one piece of paper and thus avoiding more plates and press make-readies.

If, however, you can’t get the perforation to hold up through the final stages of laser printing and folding, you’ve got a big problem.

The suggestion I received was to make sure the paper stock was made with softwood long fibers rather than hardwood short.  Long fibers, I was told, are less brittle and more amenable to perforating and folding. Short fibers print better. Why does it always come down to choosing the lesser of two evils, print quality vs. post-printing effectiveness?

In this particular mailing the perforation was more important than any probably unnoticeable image quality difference, so we went with the long fiber paper. We also took it a step further by making sure that the grain direction (yes, grain direction is different from fiber length) was the same. This resulted in a less than optimal cut out of the paper, but it improved our chances of achieving a successful result.

And after this lengthy introduction, just what was the result? It worked. There were some minor, very minor, hiccups, but the project sailed through the letter shop on-time and correct. So here’s a shout out to Wayne Lloyd at Western Paper Company who set us on the right path. Thanks Wayne.

I’m not just talking through my hat here. Yesterday I was asked by a librarian to tell her what was going on with book publishing. I am not currently a publisher, but she thought my print production experience would give her a deeper understanding. Also, I have contemplated self-publishing and have been reading everything I can get my hands on. One thing is very evident; everything that was true before, is not true today.

The traditional book publishing business has changed dramatically. In the past a publisher bought the rights to an author’s book, they edited the book, typeset the book, promoted the book, they printed the book, and they distributed the book. In return the author received a royalty. Today publishers demand that the author do most of the promotion. The author has to set up their own book signings and public relations tours. And the biggest surprise of all is that if an author is over fifty or deceased you can forget about it. In the past the quality of the literature reigned supreme. Not anymore. By today’s publishing standards Emily Dickinson’s poems would have never seen the light of day.

What’s going on with publishing? In my opinion it is focused on the almighty dollar and is losing its soul. Can you say greed?

It could be because the shear magnitude of manuscripts circulating is overwhelming. In fact, most traditional publishers will not accept a manuscript to read unless it comes to them first through a trusted literary agent. They’ve barricaded themselves in their towers and I believe, cutting off their noses to spite their faces. I know, I know, those are clichés and not a particularly good ones, but it makes my point. Traditional publishing has become a closed loop. If you are in the loop, you’ll get published, if not, good damn luck.

The tragedy is that the pressure is on the popular authors to keep knockin’ ‘em out at a speed that keeps the cash registers ringing, but floods the public with marginal work. Writers are like chickens on an egg farm. No wonder everyone thinks they can be a writer. Much of the material that gets through the system and makes it to the bookshelves is not worth reading. I can’t believe that those authors are proud of their work. How could they be? Today’s system turns potentially good authors into hacks. Is that too strong? I’m sorry, but if anyone has laid down good money to buy a book, even if for just light entertainment, beach reading, and found it to be disappointing, like I have, then there is something really wrong with the system. Publishers, especially well-known publishing houses should guard their honor with their lives. If their stamp is on a book the public should be able to trust that it has real intrinsic value.

Vanity publishing is becoming king. What do I mean by that? Well, if an author really wanted her book published, but couldn’t find a publisher to take it on, they had it printed themselves. Usually it was for very limited distribution, family and friends mostly. Vanity publishing or self-publishing was looked down upon. It was cause for derision. If you had to resort to self-publishing you were considered to be a second rate author.

Today, since the publishers have pulled back into their shells, authors have no choice but to do all the work themselves. It’s like the old Golden Books story of The Little Red Hen.  After all of the work is done and the book is selling well, then, and only then will the publishers get interested.  I tell you it is the greed motive.

Richard Paul Evans wrote and promoted his little book called the Christmas Box Story. He was so successful in selling it that the publisher paid over $4 million dollars for the rights. He proved that his book was a viable piece of property and the publisher who now wanted in, paid dearly for it.  That’s where publishing is going. You self-publish, you self-promote, you keep a bigger slice of the pie, and if you get a good enough offer, you sell it, if you want to. Some publisher-authors may never want to get in that game at all.

Richard Paul Evans is an altruistic guy and has set up a company to help struggling self-publishers find success with their books. If you would like to know more about this, follow this link www.bookwisewritewise.com. Rick also has another site that will help people handle their money better and amass fortunes it is www.5lessons.com.

On my blog roll is a link to www.authorsonthenet.com. Authors on the Net is a website dedicated to sharing information with self-publishers to help them sell their books on the Internet. If you’ve written a book and need to get it edited, laid out, prepared for printing, and printed go to Bookwise. If you want to sell your book to millions of Internet users go to Authors on the Net. If you need your book printed, of course call me by all means.

I’m not just talking through my hat here. I was speaking this morning with the production manager of a well-respected Utah printer. Their shop, like many others, was exclusively offset, but they have begun adding digital. They are in the learning phase as is most of the industry. The question I ask was regarding durabililty. Since many digital presses use toners instead of inks I wondered how well the images would stand up under the kind of wear and tear that a children’s book might experience. Off the top of his head he thought it compares favorably, but he didn’t know for sure. Since the toners are exposed to a high heat, he felt that this would fuse the toners into the sheet.

I have to say that digital printing has come a long way in the last few years, and it has a long way to go yet. The biggest problem with digital is quantity.  It is excellent for short runs, say less than 500, but not so good at higher amounts. Somebody, somewhere will solve this problem and offset printing will go the way of the buggy whip.