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	<title>Talking Through My Hat &#187; Choosing a printer</title>
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	<description>Printing, Publishing, and Observations</description>
	<lastBuildDate>Mon, 28 Jun 2010 17:52:04 +0000</lastBuildDate>
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		<title>Does Anyone Print Board Books in the USA?</title>
		<link>http://www.billprintbroker.com/2010/06/does-anyone-print-board-books-in-the-usa/</link>
		<comments>http://www.billprintbroker.com/2010/06/does-anyone-print-board-books-in-the-usa/#comments</comments>
		<pubDate>Mon, 28 Jun 2010 17:40:10 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[General Frustrations]]></category>
		<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[Offset Printing]]></category>
		<category><![CDATA[Overseas printing]]></category>
		<category><![CDATA[Print Brokers]]></category>
		<category><![CDATA[Printing in China, Pakistan]]></category>
		<category><![CDATA[USA]]></category>
		<category><![CDATA[American Economy 1st]]></category>
		<category><![CDATA[Automobile]]></category>
		<category><![CDATA[Bad for Books]]></category>
		<category><![CDATA[Bill Ruesch Print Broker]]></category>
		<category><![CDATA[Board Books]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[China Basher]]></category>
		<category><![CDATA[Dilemma]]></category>
		<category><![CDATA[Explosions]]></category>
		<category><![CDATA[Humidity]]></category>
		<category><![CDATA[Ink]]></category>
		<category><![CDATA[Internal Combustion Engine]]></category>
		<category><![CDATA[Law of Physics]]></category>
		<category><![CDATA[Mainland Printer]]></category>
		<category><![CDATA[Miracle Worker]]></category>
		<category><![CDATA[Motor]]></category>
		<category><![CDATA[Oil]]></category>
		<category><![CDATA[Overseas]]></category>
		<category><![CDATA[Plate]]></category>
		<category><![CDATA[printing]]></category>
		<category><![CDATA[Printing Challenges]]></category>
		<category><![CDATA[Production]]></category>
		<category><![CDATA[Production Problems]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Self-Serving]]></category>
		<category><![CDATA[Shameless]]></category>
		<category><![CDATA[Ship at Sea]]></category>
		<category><![CDATA[Task]]></category>
		<category><![CDATA[US Printing Industry]]></category>
		<category><![CDATA[Warped Pages]]></category>
		<category><![CDATA[Warping]]></category>
		<category><![CDATA[Water]]></category>

		<guid isPermaLink="false">http://www.billprintbroker.com/?p=2778</guid>
		<description><![CDATA[What do you do when you are told that no one in the US makes a certain product and that you have to go to China for it? American first is my motto. What did I do? I didn't quit until I found the only US company that does it. Persistence pays off.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><h3><span style="text-decoration: underline;"><span style="color: #735f58;">Nothing is easy in printing.</span></span></h3>
<p>There are <span style="color: #735f58;">ALWAYS</span> challenges in printing. The very premise of offset printing is based on the adage that <span style="color: #735f58;">oil (ink) and water don&#8217;t mix</span>. So what do we do? We find a way to make that particular law of physics work for us. They don&#8217;t mix huh? Good, let&#8217;s find a way to lay water down on the areas of the plate that we don&#8217;t want to pickup ink,  and ink on the <span style="color: #000000;">places we want to print. It sounds simple&#8211;right?</span></p>
<h3><span style="text-decoration: underline;"><span style="color: #735f58;">Ka-Boom!</span></span></h3>
<p>It&#8217;s about as simple as finding a way to smoothly power an automobile based on tiny explosions in the motor. That sounds like an odd way to say <em>internal combustion engine</em>, but that is what it is, propulsion created by explosion. When put this way it sounds dangerous, doesn&#8217;t it?</p>
<h3><span style="text-decoration: underline;"><span style="color: #735f58;">It&#8217;s easier said than done.</span></span></h3>
<p>Recently I was asked to find a source to print<span style="color: #735f58;"> board books for children</span>. Until I looked into it, I had no idea what a challenge I was undertaking. If you have been following my blogs it will come as no surprise to you that I am steadfast in my opposition to  <span style="color: #735f58;">overseas printing</span>. The <a href="http://wp.me/pqeFo-v5" title="We're Being Crushed"  target="_blank">US printing industry is hurting</a> and sending money out of the country during this <span style="color: #735f58;">recession </span>(that we&#8217;ve been told is over&#8211;ha,ha) makes it more difficult for us to climb out of the hole. I&#8217;m not a<a href="http://wp.me/pqeFo-G0" title="Thank China"  target="_blank"> China basher</a>, but I feel strongly about <span style="color: #735f58;">supporting the American economy first</span>.</p>
<h3><span style="color: #735f58;">Really, is China the <em>only</em> choice?</span></h3>
<p>Herein was my problem. I was told that <span style="color: #735f58;">US printers don&#8217;t print board books</span>. Board book printing is almost exclusively done in China.</p>
<h3><span style="text-decoration: underline;"><span style="color: #735f58;">Humidity is good for skin, but bad for books.</span></span></h3>
<p>Given my predisposition toward printing in the US and the dearth of printers here I was about to resign myself to going overseas, BUT there was another rub. My customer had been printing in China and was experiencing problems with <span style="color: #735f58;">warped pages</span>.</p>
<div id="attachment_2803" class="wp-caption alignleft" style="width: 310px"><a href="http://www.billprintbroker.com/wp-content/uploads/2010/06/Warped-Book-Pages.jpg" ><img class="size-medium wp-image-2803" title="Ugly as Warped Book Pages" src="http://www.billprintbroker.com/wp-content/uploads/2010/06/Warped-Book-Pages-300x225.jpg" alt="" width="300" height="225" /></a><p class="wp-caption-text">A Book With Warped Pages is Like a Birthday Cake Someone Sat On.</p></div>
<p>They were told that the warping was occurring because of humidity. Nothing is more humid than a ship at sea. The only thing more humid is actually being <em>in </em>the ocean. What do you do when the only place printing the product you need is overseas and the shipping back to our shores is creating warped pages? The answer seemed easy enough to them&#8211;<span style="color: #735f58;">find a mainland printer</span>.</p>
<h3><span style="text-decoration: underline;"><span style="color: #735f58;">Where&#8217;s a miracle worker when you need one?</span></span></h3>
<p>And, since I, <span style="color: #735f58;">Bill Ruesch Print Broker</span>, have always been able to solve even their toughest production problems, they confidently turned to me.</p>
<p>It is flattering to think that my customers have so much faith in me&#8211;that&#8217;s the good news&#8211;the bad news is that it&#8217;s a compliment that carries a certain weight of responsibility. If I let them down, even once, will they choose to go elsewhere for future business? Yikes!</p>
<p>So, there I was stuck between what appeared to be an impossible production dilemma, and customers who expect me to solve it, impossible or not. Was I up to the task?</p>
<h3><span style="text-decoration: underline;"><span style="color: #735f58;">Ta-Da!</span></span></h3>
<p>Do I dare alter the old cliche` and say, &#8220;<a href="http://wp.me/pqeFo-HG" title="Reasons to love Print Brokers"  target="_blank">where there&#8217;s a Bill there&#8217;s a way?</a>&#8221; Okay the previous was a shameless, self-serving, pat on my own back, but by golly I found a printer that meets the criteria. There is only one, can you believe it, the only one in the country, but I located them.  I would tell you, dear reader, who the printer is, but I would rather keep that information confidential. I can say that<span style="color: #735f58;"> should you need to get a board book printed, call me at (801) 474-1270 and I will gladly assist you.</span> It&#8217;s my job.</p>
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		<title>Printers &amp; Publishers Prepare to be Amazed!</title>
		<link>http://www.billprintbroker.com/2010/05/printers-publishers-prepare-to-be-amazed/</link>
		<comments>http://www.billprintbroker.com/2010/05/printers-publishers-prepare-to-be-amazed/#comments</comments>
		<pubDate>Sat, 22 May 2010 17:27:42 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[Miracle of Printing]]></category>
		<category><![CDATA[Offset Printing]]></category>
		<category><![CDATA[Print Brokers]]></category>
		<category><![CDATA[Printing Industry]]></category>
		<category><![CDATA[Technological Advances]]></category>
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		<category><![CDATA[Amazed]]></category>
		<category><![CDATA[Art Files]]></category>
		<category><![CDATA[Bill Ruesch Print Broker]]></category>
		<category><![CDATA[blink]]></category>
		<category><![CDATA[Book]]></category>
		<category><![CDATA[bound]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Crystal Ball]]></category>
		<category><![CDATA[Equipment]]></category>
		<category><![CDATA[Espresso Book Machine]]></category>
		<category><![CDATA[Files]]></category>
		<category><![CDATA[folded]]></category>
		<category><![CDATA[four-color separations]]></category>
		<category><![CDATA[Future]]></category>
		<category><![CDATA[Industry]]></category>
		<category><![CDATA[notion]]></category>
		<category><![CDATA[paper merchant]]></category>
		<category><![CDATA[predictor]]></category>
		<category><![CDATA[printed]]></category>
		<category><![CDATA[Printers]]></category>
		<category><![CDATA[product]]></category>
		<category><![CDATA[prophesy]]></category>
		<category><![CDATA[Publishers]]></category>
		<category><![CDATA[river]]></category>
		<category><![CDATA[scanning drums]]></category>
		<category><![CDATA[seven minutes]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=2752</guid>
		<description><![CDATA[There is nothing but change ahead for the printing and publishing businesses. What will the future look like? Different. What will the differences be? Prepare to be amazed.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><div id="attachment_2764" class="wp-caption alignright" style="width: 141px"><a href="http://www.billprintbroker.com/wp-content/uploads/2010/05/crystalball-1.jpg" ><img class="size-full wp-image-2764" title="crystalball-1" src="http://www.billprintbroker.com/wp-content/uploads/2010/05/crystalball-1.jpg" alt="" width="131" height="158" /></a><p class="wp-caption-text">Seeking Glimpses of the Future</p></div>
<p>I have my crystal ball out. It is sitting right in front of me on my desk. I&#8217;ve been searching its depths for some clue about the future of printing, publishing, and related industries. You know what I get? Nothing.</p>
<p>The only thing I know for sure is that things will change. This little prophesy doesn&#8217;t mean much, except to say that time is a river and we can either find a way to float with the current, or test our strength against it. (Pretty poetic wouldn&#8217;t you say?)</p>
<p>I&#8217;ve spent a lifetime, so far, learning all about offset printing. I now know quite a lot, but what is that worth? What is it worth really? When I think back, I can remember people who were expert typesetters and others who were great with scanning drums for four color separations. Their hard won knowledge became irrelevant almost instantly with the changes in technology.</p>
<p>I used to laughingly pontificate that someday Bill Ruesch Print Broker, would consist only of an equipment filled Winnebago. Customers would provide me with art files. I would drive over to the paper merchant&#8217;s warehouse, load-in the stock, and by the time I arrived at the customer&#8217;s dock the job would be completely printed, folded, and bound.</p>
<div id="attachment_2761" class="wp-caption alignleft" style="width: 310px"><a href="http://www.billprintbroker.com/wp-content/uploads/2010/05/EspressoBookMachine-1.jpg" ><img class="size-medium wp-image-2761" title="EspressoBookMachine-1" src="http://www.billprintbroker.com/wp-content/uploads/2010/05/EspressoBookMachine-1-300x186.jpg" alt="" width="300" height="186" /></a><p class="wp-caption-text">Book in a Box</p></div>
<p>That used to be my weird vision of the future. It made me and my customers chuckle at the absurdity. It isn&#8217;t so funny anymore now that the <a rel="nofollow" href="http://www.youtube.com/watch?v=Ec2BZA50EaY" title="Espresso Book Machine"  target="_blank">Espresso Book Machine</a> exists. In one machine a whole book is created; from file to finished product in less than seven minutes.  Seven minutes&#8211;printed, bound, and ready to read. That is if you have hot pads. I understand that the books come out pretty warm and need to cool down a bit.</p>
<p>My vision of the future has come true. What do I see in the future now? I haven&#8217;t a clue. I think my predictor must be on the blink. I&#8217;d be willing to go out on a limb by stating, &#8220;It doesn&#8217;t matter what crazy, ridiculous, impossible notion we conceive, someone is probably already a step or two ahead of us, and are right this moment building something to make it happen.&#8221;</p>
<p>I&#8217;m prepared to be amazed. How about you?</p>
<p><a href="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." ><img class="aligncenter size-full wp-image-2293" title="Bills Hat" src="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." alt="" width="40" height="25" /></a><form method="post" action=""><input type="hidden" name="ip" value="38.107.191.105" /><p>Your email:<br /><input type="text" name="email" value="Enter email address..." size="20" onfocus="if (this.value == 'Enter email address...') {this.value = '';}" onblur="if (this.value == '') {this.value = 'Enter email address...';}" /></p><p><input type="submit" name="subscribe" value="Subscribe" />&nbsp;<input type="submit" name="unsubscribe" value="Unsubscribe" /></p></form>

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		<title>19 Excellent Reasons Why Print Brokers are a Godsend</title>
		<link>http://www.billprintbroker.com/2010/05/19-excellent-reasons-why-print-brokers-are-a-godsend/</link>
		<comments>http://www.billprintbroker.com/2010/05/19-excellent-reasons-why-print-brokers-are-a-godsend/#comments</comments>
		<pubDate>Fri, 07 May 2010 21:27:45 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[Press Checks]]></category>
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		<category><![CDATA[Blog]]></category>
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		<category><![CDATA[Decrease Cost]]></category>
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		<category><![CDATA[Dictionaryized]]></category>
		<category><![CDATA[Duties]]></category>
		<category><![CDATA[Files]]></category>
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		<category><![CDATA[Frankensteinize]]></category>
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		<category><![CDATA[Pricing]]></category>
		<category><![CDATA[Print Order]]></category>
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		<category><![CDATA[Search Engines]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=2708</guid>
		<description><![CDATA[What the heck does a broker do anyway? To me as a print broker the question seems ludicrous. A good broker is the best friend the customer and printer can have to make sure the job gets done right, on time, and as smooth as possible.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><h4>Print Brokers and search engines</h4>
<p>I keep a close watch on the words and phrases that<span style="color: #dd7021;"> </span><span style="color: #ea7714;"><span style="color: #000000;">readers use in search engines to</span><strong> </strong><span style="color: #000000;">find t<span style="color: #000000;">hi</span></span><span style="color: #000000;">s</span><strong> blog</strong></span>.  Questions about <span style="color: #3f0871;"><strong>print broker</strong>s</span> lead the pack. I guess I should have figured this out on my own because when I&#8217;m asked what I do for a living, and I say I&#8217;m a print broker, most respond by asking, &#8220;What is a print broker?&#8221; They wouldn&#8217;t do that if I said I was, for example, a <span style="color: #ea7714;"><strong>stock broker</strong></span>, or even, as I saw on a television commercial recently, a <span style="color: #3f0871;"><strong>shrimp broker</strong></span>. There&#8217;s something about the<span style="color: #ea7714;"> <strong>conjunction of<span style="text-decoration: underline;"> </span><em><span style="text-decoration: underline;">print</span> </em>and <em><span style="text-decoration: underline;">broker</span> </em></strong></span>that creates confusion, and often curiosity.</p>
<h4>Why are print brokers attracted to the business?</h4>
<p>I don&#8217;t know why others become print brokers, but I did because I wanted to provide <span style="color: #3f0871;"><strong>better service</strong></span> for my customers. I reasoned that as<strong><span style="color: #ea7714;"> chained print sales re</span><span style="color: #ea7714;">p</span></strong> I was<span style="color: #ea7714;"><strong> <span style="color: #3f0871;">strictly locked</span></strong></span> into the capabilities, pricing, and business philosophies of the printer employing me. My customers, however, often needed either print production we couldn&#8217;t provide, or a redesign of their job to make it fit our capabilities. Either way I found myself in an awkward situation. What should I do, send them away or<span style="color: #ea7714;"> <strong>frankensteinize</strong> </span>their project?</p>
<p><em>(Don&#8217;t bother looking up the word frankensteinize, it isn&#8217;t <span style="color: #3f0871;"><strong>dictionaryized</strong></span> because I just created it, and neither is dictionaryized for the same reason.)</em></p>
<h4>What services do print brokers provide?</h4>
<p>In my experience a print broker typically<span style="color: #ea7714;"><strong> performs these duties</strong></span>:</p>
<ul>
<li><span style="color: #3f0871;"><strong>Consults with customers </strong></span>regarding parameters of the print order. Reviews and discusses any job particulars that will affect the <span style="color: #ea7714;"><strong>outcome</strong></span>.</li>
</ul>
<ul>
<li>Suggests ways to <span style="color: #3f0871;"><strong>decrease cost</strong></span> and/or <span style="color: #ea7714;"><strong>improve quality</strong> </span>depending on the<strong><span style="color: #463757;"> <span style="color: #623577;">requirements</span> </span></strong>of the project.</li>
</ul>
<ul>
<li><span style="color: #3f0871;"><strong>Provides samples</strong> </span>like paper dummies, paper swatch books, foil stamps, or any other visuals the customer requires to make <strong><span style="color: #ea7714;">informed decisions</span></strong> about the print order.</li>
</ul>
<ul>
<li>Aids the customer in <span style="color: #3f0871;"><strong>determining and clarifying the specifications</strong></span> so that printers will bid apples-to-apples and <strong><span style="color: #ea7714;">identify production problems</span></strong> before they ruin the project.</li>
</ul>
<ul>
<li><strong><span style="color: #ea7714;"><span style="color: #3f0871;"><span style="text-decoration: underline;">Pre-qualifies</span> printers</span> </span></strong>or other providers to determine which is the <span style="color: #ea7714;"><strong>best match</strong></span> for the job.</li>
</ul>
<ul>
<li>Submits <span style="color: #3f0871;"><strong>bid specifications</strong></span><span style="color: #ea7714;"> <span style="color: #000000;">to</span></span> <strong><span style="color: #ea7714;"><em>qualified</em> printers</span></strong>.</li>
</ul>
<ul>
<li>Consults with printers as needed to <span style="color: #3f0871;"><strong>answer questions</strong></span> or <strong><span style="color: #ea7714;">address production concerns</span></strong>. This is particularly critical when the job is complex.</li>
</ul>
<ul>
<li>Gathers<span style="color: #3f0871;"> <strong>competitive bids</strong></span>.</li>
</ul>
<ul>
<li>Scrutinizes the submitted written bids to make certain the directions were followed, and<strong><span style="color: #ea7714;"> nothing added or neglected</span></strong>.</li>
</ul>
<ul>
<li><strong><span style="color: #ea7714;"><span style="color: #3f0871;">Submits bid</span> </span></strong>with specifications to customer. This gives the customer an opportunity to <span style="color: #ea7714;"><strong>double-check</strong></span> the specifications at the same time as they receive pricing. The objective is to make sure all parties are in<strong><span style="color: #ea7714;"> <span style="color: #3f0871;">full agreement</span> about</span></strong> the scope of the job.</li>
</ul>
<ul>
<li><strong><span style="color: #ea7714;">Facilitates </span></strong>the <span style="color: #3f0871;"><strong>transfer of files</strong></span>, or other art to the printer.</li>
</ul>
<ul>
<li>Works with both printer and customer regarding <strong><span style="color: #ea7714;">terms of payment</span></strong> and makes sure all conditions are met.</li>
</ul>
<ul>
<li>Arranges and facilitates all necessary<span style="color: #ea7714;"><strong> <span style="color: #3f0871;">proofing steps.</span></strong></span></li>
</ul>
<ul>
<li>Attends<strong><span style="color: #ea7714;"> press checks</span></strong>. Helps the customer understand the printing process and<span style="color: #ea7714;"><strong> <span style="color: #3f0871;">translates printerese</span></strong></span> into business normal.</li>
</ul>
<ul>
<li>Arranges for <span style="color: #ea7714;"><strong>delivery</strong></span> of the product to the required destination.</li>
</ul>
<ul>
<li><strong><span style="color: #68396a;"><span style="color: #5d3761;">Oversees and coordinate</span>s</span></strong> all parts of the job, this is especially <strong><span style="color: #ec7612;">critical </span></strong>if the project consists of multiple pieces.</li>
</ul>
<ul>
<li><span style="color: #3f0871;"><strong>Invoices</strong></span> the customer for the work.</li>
</ul>
<ul>
<li><strong><span style="color: #ea7714;">Pays the printer</span></strong>. The customer writes one check and the broker takes care of the rest.</li>
</ul>
<ul>
<li>Most important&#8211;<span style="color: #3f0871;"><strong>deals with problems</strong></span> that may surface during or after the job is delivered. The broker acts is a <strong><span style="color: #ea7714;">shield </span></strong>between the customer and the printer in the event of a disagreement.</li>
</ul>
<h4>What is the most valuable service print brokers provide?</h4>
<p>The bottom line is that both customers and printers need brokers. Brokers provide the most valuable service of all, we facilitate smooth communication between customer and printer, and that in itself, prevents a whole raft of problems that could occur. Printing, as I always say, is not an exact science. The process, from creative idea to finished product involves so many steps and demands that every one of them be done right. It is a miracle anything turns out as planned, but despite the odds 95% come out great. It&#8217;s the 5% that keep us in the graphic arts industry awake at night.</p>
<p><a href="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." ><img class="aligncenter size-full wp-image-2293" title="Bills Hat" src="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." alt="" width="40" height="25" /></a><form method="post" action=""><input type="hidden" name="ip" value="38.107.191.105" /><p>Your email:<br /><input type="text" name="email" value="Enter email address..." size="20" onfocus="if (this.value == 'Enter email address...') {this.value = '';}" onblur="if (this.value == '') {this.value = 'Enter email address...';}" /></p><p><input type="submit" name="subscribe" value="Subscribe" />&nbsp;<input type="submit" name="unsubscribe" value="Unsubscribe" /></p></form>

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		<title>Printers and Brokers &#8212; What&#8217;s Your Favorite Printing Story?</title>
		<link>http://www.billprintbroker.com/2010/03/printers-and-brokers-whats-your-favorite-printing-story/</link>
		<comments>http://www.billprintbroker.com/2010/03/printers-and-brokers-whats-your-favorite-printing-story/#comments</comments>
		<pubDate>Wed, 24 Mar 2010 12:16:37 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[Printing Companies]]></category>
		<category><![CDATA[web printing]]></category>
		<category><![CDATA[Ad Agency]]></category>
		<category><![CDATA[Brokers]]></category>
		<category><![CDATA[Cable TV]]></category>
		<category><![CDATA[Cashier's Check]]></category>
		<category><![CDATA[commission]]></category>
		<category><![CDATA[CPU]]></category>
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		<category><![CDATA[IRA]]></category>
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		<category><![CDATA[Paper]]></category>
		<category><![CDATA[Payday]]></category>
		<category><![CDATA[Press]]></category>
		<category><![CDATA[press operator]]></category>
		<category><![CDATA[Price]]></category>
		<category><![CDATA[Print Billing]]></category>
		<category><![CDATA[Print Order]]></category>
		<category><![CDATA[Printers]]></category>
		<category><![CDATA[Sales Bullpen]]></category>
		<category><![CDATA[Sales Manager]]></category>
		<category><![CDATA[Sheet-fed]]></category>
		<category><![CDATA[Specificationns]]></category>
		<category><![CDATA[Web Plants]]></category>
		<category><![CDATA[Web Press]]></category>

		<guid isPermaLink="false">http://www.billprintbroker.com/?p=2634</guid>
		<description><![CDATA[Printing stories are passed between printers over lunch or after hours, but few others get to hear them. This is my favorite story. Do you have a story too?]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><h5><span style="text-decoration: underline;"><span style="color: #660099;">My $52,000.00 Payday</span></span></h5>
<p>The biggest print order I ever handled was a mailing package for cable TV. The package consisted of nine different elements and it went to one million customers. The total print billing was over $650,000.00. Now that in itself wasn&#8217;t the incredible part. Many who might read this blog work for, or have worked for large web plants that could easily handle this job. I didn&#8217;t. I was employed by a small sheet-fed printer. Our &#8220;biggest&#8221; press was a 25&#8243; 5/color with a CPU. At the time presses with CPU&#8217;s were just coming into the market and we were darned proud of ours.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">Never Overlook the Unlikely</span></span></h5>
<p>The customer was an unlikely advertising agency that was so small it wasn&#8217;t on anyone&#8217;s radar. They were located in my area, but not in my regular path of travel. Anytime I found myself near them, once a month, or so, I&#8217;d dropped in to say hello and see if they were anticipating any printing orders. The answer was always no.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">An Estimator Can do More than Sit in the Office</span></span></h5>
<p>One day out of the blue they called. Over the phone they described a job so complex that I felt I needed help with the specifications so collared our estimator and took her with me. I was glad I had the estimator because she had been a former press operator with our company and came up with some suggestions on the spot to simplify the job.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">Persistence Beat Price</span></span></h5>
<p>Within a few days we submitted our bid. I didn&#8217;t think that there was a ghost of a chance we would get it, but I had to see it through. When the bids were in, we were second. The lowest bidder was a well-established 40&#8243; sheet fed printer in town. I never saw their price, but it was close enough that the agency decided that I should be rewarded for my persistence in calling on them.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">Thank Goodness My Sales Manager Didn&#8217;t Hear What I Said</span></span></h5>
<p>That&#8217;s when I said something that my sales manager would have kicked me for if he had heard it. I said, &#8220;I would love to do this job, but it really belongs on a web press and not sheet-fed.&#8221;</p>
<p>My customer responded with this question, &#8220;Will a web press give me better quality than sheet-fed?&#8221;</p>
<p>I told him, &#8220;No, but 95% wouldn&#8217;t know the difference.&#8221; Actually the 95% figure was a bit low. Without a side-by-side comparison I doubted that anyone would know.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">What Made the Sales Manager Strut Like a Goose</span></span></h5>
<p>To my surprise we were awarded the job. The next hurdle was collecting a half-down. To offer the bid we did it required the purchase of a great quantity of paper. We settled on a $360,000.oo figure with the balance due on completion.</p>
<p>I remember the day I went to the agency to pick up the check. Their customer had given them a cashiers check made out to us. I brought in the dough and gave it to the sales manager. He balanced the check on the upper frame of his glasses and leaned it back against his forehead and then proceeded to strut through the office, the sales bullpen, and the shop inviting everyone to see the biggest amount of money ever seen by our company.</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">It isn&#8217;t Over &#8216;Til it&#8217;s Over</span></span></h5>
<p>Later the estimator who had been so helpful asked me, &#8220;Bill, you don&#8217;t seem very happy about this, what&#8217;s going on?&#8221;</p>
<p>&#8220;I am happy, but more than that I&#8217;m concerned that we&#8217;ve bitten off more than we can chew. It is going to be a nightmare around here until this project is finished. I&#8217;ll be happier when it&#8217;s done.&#8221;</p>
<h5><span style="text-decoration: underline;"><span style="color: #660099;">Pinned by the G.A.S.F.</span></span></h5>
<p>I wasn&#8217;t wrong. To this day I think the customer should have heeded my advice, but I got 8% commission on over $650,000.00 so in the end I have to say I did okay, and a few months later I was presented with a diamond pin for achieving the highest annual sales award given by the G.A.S.F. The money, except what went into my IRA, is a distant memory, but I still have the pin.</p>
<p><a href="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." ><img class="aligncenter size-full wp-image-2293" title="Bills Hat" src="http://www.billprintbroker.com/wp-content/uploads/2009/12/png-e1264380684958." alt="" width="40" height="25" /></a><strong><em></em></strong></p>
<p><strong><em>Note: If any reader would like to add their own favorite printing story, just go to &#8220;comments&#8221; at the </em></strong><em><strong>bottom of this post and share it with all of us.</strong></em></p>
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		<title>If You Don&#8217;t Want to Get Cut&#8211;Don&#8217;t Walk on Broken Glass</title>
		<link>http://www.billprintbroker.com/2009/11/if-you-dont-want-to-get-cut-dont-walk-on-broken-glass/</link>
		<comments>http://www.billprintbroker.com/2009/11/if-you-dont-want-to-get-cut-dont-walk-on-broken-glass/#comments</comments>
		<pubDate>Sun, 01 Nov 2009 18:24:26 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[General Frustrations]]></category>
		<category><![CDATA[Printing Companies]]></category>
		<category><![CDATA[web printing]]></category>
		<category><![CDATA[Ball Bat]]></category>
		<category><![CDATA[Baseball Bat]]></category>
		<category><![CDATA[Better Decisions]]></category>
		<category><![CDATA[Bindery Equipment]]></category>
		<category><![CDATA[Bucket Brigades]]></category>
		<category><![CDATA[Business Acumen]]></category>
		<category><![CDATA[Clothing Concern]]></category>
		<category><![CDATA[Cold-Web Press]]></category>
		<category><![CDATA[Discover Better Way]]></category>
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		<category><![CDATA[Fire]]></category>
		<category><![CDATA[Flu]]></category>
		<category><![CDATA[Friendly Ties]]></category>
		<category><![CDATA[Heavy Iron]]></category>
		<category><![CDATA[Immediate Pain]]></category>
		<category><![CDATA[Insidious Hurt]]></category>
		<category><![CDATA[Large and Tall]]></category>
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		<category><![CDATA[Mailing Houses]]></category>
		<category><![CDATA[Mechanism]]></category>
		<category><![CDATA[Modern Pumper Truck]]></category>
		<category><![CDATA[Old-Fashioned Washing Machines]]></category>
		<category><![CDATA[Outgrown the Capabilities]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=2112</guid>
		<description><![CDATA[Don't blame the printer if you don't have enough business acumen to make better decisions. If you walk across broken glass barefoot, you can't blame the glass when you get cut.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>What you don&#8217;t know about printing can hurt you. Not physically, although there are rare times when people have been hurt physically. Printing presses, after all, are unthinking machines. The rollers, just like those in old-fashioned washing machines will pull through just about anything they can grab. I once heard a story of a woman with long blond hair carrying a baby through  a printing press exhibit. The over-eager press salesman instructed her to lean over for a better look at the working parts. You guessed it, her hair caught in the rollers, and quicker than you can imagine she was pulled into the mechanism. The foolish salesman panicked and instead of either taking the baby, or turning the press off, went screaming through the display floor shouting for help. Cooler heads rushed over, turned the press off, and held the infant while the mother was painfully untangled. No serious damage was done, but do you think the young mother was disposed to recommend buying that particular brand of press, even after collecting her settlement money?</p>
<p>I could go on reciting injuries caused by presses or bindery equipment. I once came within a millisecond of losing a hand on the folder of a cold-web press. Fortunately, the lead pressman was alert and hit the big red stop button before the tip of my right index finger was totally smashed to a pulp. Yes, I got nipped and that nip taught me to respect the heavy iron.</p>
<p>The kind of hurt I&#8217;m referring to is more insidious. It isn&#8217;t like getting smacked by a baseball bat; it&#8217;s more like catching a virus. The baseball bat delivers immediate pain, but the virus doesn&#8217;t show itself until days or weeks later. By then you may wish you&#8217;d been beaten by a ball bat instead of having the flu or worse. In the case of print buying mistakes, results may not show up right away. It may be years before you discover that there was a better way.</p>
<p>Let me give you another example. I was introduced a few years ago to a retail clothing firm specializing in the large and tall market. They had established friendly ties with a printer just around the corner. It was a good relationship that extended back some twenty years. The problem was the clothing concern had grown over twenty years and honestly, had outgrown the capabilities of the printer. It&#8217;s not that the printer was doing a bad job; they just weren&#8217;t the right fit anymore. It was like putting a 50 XXL customer into a size 48 regular suit.</p>
<p>It didn&#8217;t take me long to see the problem and I got bids from printers and mailing houses  better equipped for their current needs. They were shocked when the price came in $3,000.00 less and we cut the turnaround time by two weeks. It was difficult for them to say goodbye to their old printer, but saying goodbye was a no-brainer.</p>
<p>My customer was upset when they ran the numbers and discovered how much they could have saved over the years, but whose fault was it, really? The printer got the blame, but the printer didn&#8217;t twist any arms to get the work. There was an implied question; can the printer do the job? Of course, they could. Bucket brigades can put out a fire, but a modern pumper truck is more efficient. If all you have is a bucket brigade, and your living depends on the bucket brigade, you will do your best to meet the need. If what you have will get the job done, use what you have.</p>
<div id="attachment_2135" class="wp-caption alignleft" style="width: 310px"><a href="http://www.billprintbroker.com/wp-content/uploads/2009/11/glass-shards1.jpg" ><img class="size-medium wp-image-2135" title="glass shards" src="http://www.billprintbroker.com/wp-content/uploads/2009/11/glass-shards1-300x211.jpg" alt="Broken Glass" width="300" height="211" /></a><p class="wp-caption-text">Broken Glass</p></div>
<p>The bottom line is don&#8217;t trust your current printer to tell you if there is a better way. They have a business to run, press payments to make, and employees who need to put food on their tables, turning away good business runs counter to common sense. Don&#8217;t blame the printer if you don&#8217;t have enough business acumen to make better decisions. If you walk across broken glass barefoot, you can&#8217;t blame the glass when you get cut.</p>
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		<title>Printing&#8217;s Like a 3 Ring Circus</title>
		<link>http://www.billprintbroker.com/2009/10/printings-like-a-3-ring-circus/</link>
		<comments>http://www.billprintbroker.com/2009/10/printings-like-a-3-ring-circus/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 12:20:07 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Choosing a printer]]></category>
		<category><![CDATA[Miracle of Printing]]></category>
		<category><![CDATA[Offset Printing]]></category>
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		<category><![CDATA[Technological Advances]]></category>
		<category><![CDATA[outmoded printing methods]]></category>
		<category><![CDATA[3 Ring Circus]]></category>
		<category><![CDATA[Barnum and Bailey]]></category>
		<category><![CDATA[Bindery]]></category>
		<category><![CDATA[Bindery Chain]]></category>
		<category><![CDATA[Binding]]></category>
		<category><![CDATA[Book]]></category>
		<category><![CDATA[Booklet]]></category>
		<category><![CDATA[Box]]></category>
		<category><![CDATA[Buyer of Printing]]></category>
		<category><![CDATA[Clown]]></category>
		<category><![CDATA[Collators]]></category>
		<category><![CDATA[Color Bars]]></category>
		<category><![CDATA[Delivery]]></category>
		<category><![CDATA[Delivery Stations]]></category>
		<category><![CDATA[Electronic Files]]></category>
		<category><![CDATA[Fold]]></category>
		<category><![CDATA[Folders]]></category>
		<category><![CDATA[Graphic Arts]]></category>
		<category><![CDATA[In-Line Aqueous Coater]]></category>
		<category><![CDATA[Juggler]]></category>
		<category><![CDATA[Pagination]]></category>
		<category><![CDATA[Paper Cutter]]></category>
		<category><![CDATA[Perfect Binders]]></category>
		<category><![CDATA[Perfector]]></category>
		<category><![CDATA[Prepress]]></category>
		<category><![CDATA[Press Signature]]></category>
		<category><![CDATA[print broker]]></category>
		<category><![CDATA[Print Shop]]></category>
		<category><![CDATA[Printing Plant]]></category>
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		<category><![CDATA[sales representative]]></category>
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		<category><![CDATA[Staple]]></category>
		<category><![CDATA[Targets]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=1982</guid>
		<description><![CDATA[Those in printing will understand the metaphor of a three ring circus. Satisfying the customer often requires the preciseness of a tightrope walker, the attention of a juggler, and the good humor of a clown. ]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><div id="attachment_2025" class="wp-caption alignleft" style="width: 234px"><a href="http://www.billprintbroker.com/wp-content/uploads/2009/10/medcircusposter.jpg" ><img class="size-full wp-image-2025" title="medcircusposter" src="http://www.billprintbroker.com/wp-content/uploads/2009/10/medcircusposter.jpg" alt="Printing is never boring" width="224" height="320" /></a><p class="wp-caption-text">Printing is never boring</p></div>
<p>A typical offset printing plant is like a 3 ring circus. I say that not because Barnum and Bailey was just in town, but because there are three basic workstations a job goes through before it becomes a finished product, and if you&#8217;ve ever visited a print shop you&#8217;ve seen people hurrying here and there, heard lots of odd sounds, and smelled unusual smells. Printing is not really a circus, but anyone in the graphic arts can see the similarities.</p>
<h3>Ring No.1: Prepress</h3>
<p>No job enters onto the press room floor without going through prepress first. Your electronic files may be perfect and prepared exactly in the manner that the printer has requested, but will still need prepress. For example, does your job have multiple pages like a booklet, or a book? Then the prepress department will have to paginate your pages. Is that confusing? After all your file was in order, probably in reader spreads, why then should it need to be paginated?</p>
<p>If I was sitting across your desk from you I would demonstrate what I mean by taking an 8 1/2&#8243;X11&#8243; standard size sheet of paper and folding it in half to 8 1/2&#8243;X5 1/2&#8243; inches. Then I would fold it in half again so it becomes 4 1/4&#8243;X5 1/2&#8243; inches. This folded sheet of paper would represent an 8 page press signature. You can verify this by writing consecutive numbers 1 though 8 on the bottom right corners including the back. Don&#8217;t unfold it to do this, just lift each corner. It is easiest if you have the last fold on the right and the other folds at the top, this leaves the bottoms open for numbering. Now open your mock press sheet. On one side you should find the numbers 1, 4, 5, and 8. On the other side will be the numbers 2, 3, 6, and 7. You will probably also see that the numbers you wrote on the bottom right hand corners are no longer in the same place. The direction the number is in is the direction of the page. For example, page 1 and page 4 face one another, and so do 5 and 8. This seemingly unorganized alignment of pages and numbers is precisely what is needed to print the job so that it will bind as a booklet.</p>
<p>At this point you may think that it would be helpful to pre-paginate the files yourself. Don&#8217;t even go there. There are other complexities that come into play like the size of the press sheet, the size of your page, and the size of the press it is printing on. Trust me it is best to leave pagination to the printer.</p>
<h3>Center Ring: The Press Room</h3>
<p>Ah, the press room. The printing press is what it is all about. This is the place where ink hits paper.</p>
<p>Other than the name and the fact that they have machinery, no two press rooms are alike. Printing presses come in all sizes from small enough to almost fit in the trunk of your car to towering three story tall monstrosities, and everything in between. It is not true that if you&#8217;ve seen one press, you&#8217;ve seen them all. But, and here&#8217;s the good news&#8211;it doesn&#8217;t matter much. A cursory knowledge is all you need to be a reasonably competent buyer of printing. You don&#8217;t have to specify that the project be run on a 40&#8243; eight unit press with a perfector and in-line aqueous coater. What you have to know is basically the dimensions of the job, the numbers of inks, the paper, what coatings if any, and bindery processes, i.e. does it fold, staple, or bind some other fashion? Then you need to shop around until you discover the printers who are best at that niche. Or even easier, contact a print broker like myself to get you to the right place.</p>
<p>You need to understand that I have no objection to a sales rep from a printing company serving as your source of information as long as you keep in mind that they are obligated to their employer to direct the work there. A broker on the other hand is independent and free to place your job where it fits the best. That&#8217;s why I became a broker. I hated working square pegs into round holes just because my paycheck depended on it.</p>
<h3>Ring No.3: The Bindery</h3>
<p>Again, binderies are as varied as much as there are printers. Commonly they will all have cutters and delivery stations. Other than that they could have folders, saddle-stitchers, perfect binders, collators, etc.</p>
<p>The bindery is where the paginated printed sheet turns into a booklet. The first stop is the cutter. A press sheet will often have color bars, targets, and tic marks for bleeds. You don&#8217;t want any of these things to appear on your product, so they are trimmed in the cutter.</p>
<p>The trimmed press sheet goes to the folder where it folds exactly the way you did in Ring No.1 except not usually by hand. The folded product looks very similar to the one you made, but one side will be a little longer.</p>
<p>The next step if you want a stapled booklet is to take it to the saddle-stitcher. The press signatures are stacked precisely to allow the machine to grab the longer edge. The sheet opens as it is pulled and drops onto the chain (it isn&#8217;t really a chain, but that is what it is called). If there are additional pages in your booklet there will be multiple stations filled with signatures. Each one stacking on top of the other. Once gathered they go through the stitcher. The stitcher doesn&#8217;t look like any stapler you&#8217;ve ever seen because first of all there aren&#8217;t any staples. You&#8217;ll see spools of wire like fishing line that feed into the equipment. You&#8217;ll hear a chunk sound as the wire becomes what you know as staples. The final stage is the trimmer, usually called the three knife trimmer. Until this stage your booklet still has the folds at the top, and the bindery overhang or lip on the face. Those things have got to go, so into the trimmer they roll, the blades come down and cut off the top, face, and bottom just to make it even.</p>
<h3>Finale</h3>
<p>The finished product is boxed, shrink wrapped, or skid packed and sent out for delivery. Is printing a career for just anyone? No. No more than just anyone joins the circus. Printing is a demanding, insane, deadline driven business. The three rings: prepress, press room, and bindery are the stages where the action takes place, but the real action, just like in a circus, happens with  the people. It requires the attention of a juggler, the precision of a tight rope walker, and the humor of a clown to make it through the working day. Tomorrow it all starts over, but the show must go on!</p>
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		<title>Here’s a POD, There’s a POD, Everywhere a POD POD</title>
		<link>http://www.billprintbroker.com/2009/08/here%e2%80%99s-a-pod-there%e2%80%99s-a-pod-everywhere-a-pod-pod/</link>
		<comments>http://www.billprintbroker.com/2009/08/here%e2%80%99s-a-pod-there%e2%80%99s-a-pod-everywhere-a-pod-pod/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 12:50:05 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Business]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=1774</guid>
		<description><![CDATA[First what is POD? This is really confusing. There are iPods for music, pod casts for recording, pea pods, pod people from the movie Invasion of the Body Snatchers, and Printing on Demand (pod).]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>First what is POD? This is really confusing. There are iPod&#8217;s for music, pod casts for recording, pea pods, pod people from the movie <em>Invasion of the Body Snatchers</em>, and Printing on Demand (pod).</p>
<p>Since I’m a print broker and this blog concerns itself with printing, publishing, and [other] observations you could guess that the pod I’m concerned about is <strong>Printing on Demand</strong>. By the way, that’s a darned good phrase. Whoever came up with it should write political slogans, you know, the kind of things that sound good but have no real substance. After all, if you wanted something printed why not have it done on demand?</p>
<div id="attachment_1794" class="wp-caption alignright" style="width: 310px"><img class="size-medium wp-image-1794" title="angry girl" src="http://www.billprintbroker.com/wp-content/uploads/2009/08/angry-girl-300x225.jpg" alt="I DEMAND PRINTING NOW!" width="300" height="225" /><p class="wp-caption-text">I DEMAND PRINTING NOW!</p></div>
<p>“My good sir, I demand my printing.” Wha? What does it mean? The phrase by itself is meaningless, but it has impact. It lets the customer feel that they are in charge by being able to <em>demand</em> it. How often if life do we get to demand anything? Demands usually cause trouble, but here&#8217;s the printer giving you permission to DEMAND something. That&#8217;s refreshing, don&#8217;t you think?</p>
<p>First, <em>printing on demand </em>is a misnomer. It is not a printing method at all. The method is called digital. Think of POD like the term <em>quick print</em>. Quick printing is offset printing utilizing faster turnarounds, smaller runs, and cheaper methods, like using paper plates instead of metal. There is no printing process called Quick Print. And there isn’t a printing press called an “on demand.”</p>
<p>Digital printing burst onto the printing scene just a few years ago. The computer industry spawned it, and in fact, the printing you do on your office laser jet <em>is </em>digital printing. The difference between the commercial digital “press” and your office printer boils down primarily to speed and sophistication.</p>
<p>So what’s the big deal? Oh my friend, it is a very big deal because Printing on Demand is revolutionizing the field of publishing. Until it came around, it wasn’t economically feasible to print just a few books. To prepare an offset press for printing requires several steps that we call &#8220;make-ready&#8221; in the biz. The time and materials, such as plates,  and file prep, have front-end costs. With POD, many of those front-end costs don&#8217;t exist. if your electronic file is right, the setup is virtually done. Now is the beginning of the golden age of short-run publishing.</p>
<p>If the price is better why isn’t all printing POD? Because, it isn’t always better. For all the hoopla, POD has a serious weakness. It is great at micro print runs, like quantities between one and five-hundred, but can’t keep up with offset printing at around one-thousand. If you wish to print say 2,000 books, offset printing will offer a much better price, but if you only want 50, POD beats offset, hands down.</p>
<p>What&#8217;s the future of Printing on Demand? Who knows? I suspect that someone, somewhere soon will figure out a way to make digital printing more economical for longer runs and offset presses will quickly disappear like dinosaurs. That day isn&#8217;t here yet. For the time being I recommend digital printing for short runs and offset printing for larger.  Here&#8217;s a pretty simple guide: 500 or less = digital, 1,000 or more = offset, between 500 and 1,000, get a bid.</p>
<p><em>P.S. If you have self-published a book and want to learn how to totally master the power of Internet marketing check out <a href="http://www.1shoppingcart.com/app/?Clk=3130749" title="TAP"  target="_blank"><strong>The Author Platform</strong></a>.</em></p>
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		<slash:comments>3</slash:comments>
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		<title>Stealing Customers for Profit in the Recession</title>
		<link>http://www.billprintbroker.com/2009/07/stealing-customers-for-profit-in-the-recession/</link>
		<comments>http://www.billprintbroker.com/2009/07/stealing-customers-for-profit-in-the-recession/#comments</comments>
		<pubDate>Fri, 31 Jul 2009 19:05:40 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Choosing a printer]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=1610</guid>
		<description><![CDATA[Business should not hold any expectations that 2010 will improve the state of the market. There are only two things companies can do to remain viable during the coming year. The first is concentrate on customer retention. In this market losing customers is like losing blood. Do whatever it takes to stop the loss. The other is to steal customers.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>Have you ever been woken up by cold water splashed in your face? That was what happened to me when I read a blog post on another site the other day. To paraphrase (because I failed to bookmark the site and can&#8217;t find it again&#8211;drat) he said that those in the printing business should not hold expectations that 2010 was going to improve the state of the market. Furthermore he said that there were only two things companies could do to remain viable during the coming year. The first, was concentrate on customer retention. In this market losing customers is like losing blood. Do whatever you have to do to stop the loss. The second thing  was <strong><em>steal</em></strong> customers from the competition. Honest to goodness, steal was the exact word used. It wasn&#8217;t attract new customers, it was steal customers.</p>
<p>Part of me understands his point while another part of me is revolted. In a down economy new customers are rare. Prudent people rarely start new businesses during hard times. Banks are loath to loan and entrepreneurs are careful.  So if new customers aren&#8217;t springing up that only leaves current customers. If they aren&#8217;t your customer, then they are someone else&#8217;s. There is something very distasteful to me about targeting some other company&#8217;s livelihood knowing that if you win you may be causing their demise. That is what the emotional side of me says.</p>
<p>The pragmatic side says that you have to face reality. If it takes stealing a customer to keep your company afloat, and allow your employees to put food on their tables, that&#8217;s what you have to do. Strike first before they strike you.</p>
<p><img class="alignleft size-full wp-image-1638" title="pirate skull and knife" src="http://www.billprintbroker.com/wp-content/uploads/2009/07/pirate-skull-and-knife.jpg" alt="pirate skull and knife" width="160" height="100" />Is that cutthroat? Maybe, but business is a jungle and it is survival of the fittest. Don&#8217;t we benefit as a society if those moving the bar up are the ones surviving? Don&#8217;t we get better goods and services? For the sake of all shouldn&#8217;t those weaker companies be weeded out? For the good of the garden thinning has to take place. OK, I&#8217;ve managed to mix at least three metaphors in the previous sentences, but you get my point&#8211;right?</p>
<p>Stealing customers might be a correct term even though it&#8217;s hard to swallow (yet another metaphor). I remember talking to a travel agency some years ago about their marketing. They got tired of fighting for position in the middle of the pack and decided to break out by being unique. What they did is identify ten commercial accounts who did large volumes in travel. Then they determined how much they were already spending on newspaper and magazine ads. They totaled their radio expense. In short they added all of their marketing costs and put it into an imaginary pot. Then they looked at those ten prospects again and divvied up the pot ten ways. During the next year they focused all of their energies on the golden ten. All they had to do was get three and their business would increase. When the dust settled, and the year was over they had six out of ten, and business more than doubled for them.</p>
<p>Those ten golden commercial accounts had been buying travel services from someone else. In effect, the upstart travel agency <em>stole</em> their customers. Or as I like to think of it they <em>won </em>the business. Because they were focused on only ten, they could service the businesses like they had never been serviced before. It wasn&#8217;t theft, is was a reward for a job well done. To not reward them with business after this effort would be criminal.</p>
<p>To stay afloat, and even improve during an economic downturn find a way to earn more business. Whinning all day long that business is bad won&#8217;t do it. No that won&#8217;t do at all.</p>
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		<title>Are Self-Publishers Saps?</title>
		<link>http://www.billprintbroker.com/2009/06/are-self-publishers-saps/</link>
		<comments>http://www.billprintbroker.com/2009/06/are-self-publishers-saps/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 21:56:27 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=1316</guid>
		<description><![CDATA[Self-publishing used to be called vanity press. Now it is big business, and getting bigger all of the time. Some authors who have gone the traditional route are bailing out because they can make more money selling their own books. One self-publisher of my acquaintance just sold the rights to a major publisher and snagged the highest money ever paid a new author. How did he do it?]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>I hope you have been reading my information on The Red Hen Association of Self-Publishing Authors. If not, you may want to stop here and click on the manifesto. Today&#8217;s publishing reality is that approximately 4% of manuscripts submitted to publishers ever become books. If you have written a book you need to face the truth. The odds of getting your book published through traditional methods are slim to none.</p>
<p>Recently a self-publishing author of my acquaintance inked a deal with a major publishing company for some very large bucks, maybe the largest in history for a new author. How did he do it? I&#8217;ll tell you.</p>
<ul>
<li>He is very well connected. He was one of the founders of The Franklin planners. His expertise was in training. This work brought him face-to-face with the biggest names in success and motivational circles Og Mandino, and the family of Victor Frankel. He was also able to borrow credibility from the likes of Spencer Johnson author of <span style="text-decoration: underline;">Who Moved My Cheese</span> and co-author of <span style="text-decoration: underline;">The One Minute Manager;</span> John Assaraf author of <span style="text-decoration: underline;">The Answer; Teacher in the Secret;</span> Stephen M.R. Covey author of  <span style="text-decoration: underline;">The 7 Habits of Highly Effective People;</span> and Richard Paul Evans author of <span style="text-decoration: underline;">The Christmas Box.</span></li>
<li>He brilliantly, if I do say myself, chose me to expedite the printing of his book. We worked together and created a showpiece book that in the words of one NY publisher, &#8220;Would stand up against the best in the industry.&#8221; What value is there in handing a prospective publisher a completed, well-crafted book instead of a dog-eared manuscript? You tell me.</li>
<li>His friends introduced him to a successful agent who believed in the potential of the book, plus the author is a very personable man and excellent salesman. You won&#8217;t get far in any enterprise of worth if you can&#8217;t effectively self-promote. If you expect your writing to save you by itself, you are mistaken. <img class="alignleft size-thumbnail wp-image-1332" title="b21bdf9a" src="http://www.billprintbroker.com/wp-content/uploads/2009/06/b21bdf9a-150x150.jpg" alt="b21bdf9a" width="150" height="150" />Why was Mark Twain one of the best selling American authors of all time? Was it the quality of his writing alone? No, I don&#8217;t believe it. The flamboyance of the man helped his career immeasurably. Think of other examples. Best selling authors have always had a hook, even the poet Emily Dickinson had her spinster sheltered life to engage readers. <img class="aligncenter size-thumbnail wp-image-1333" title="emily-dickinson" src="http://www.billprintbroker.com/wp-content/uploads/2009/06/emily-dickinson-150x150.gif" alt="emily-dickinson" width="150" height="150" />The back story is important. Find yours and promote it.</li>
<li>The agent held an auction. She didn&#8217;t beg the book from publisher to publisher hoping to find one. She put it up on the action block and invited publishers to compete for it, and compete they did.</li>
</ul>
<p>To duplicate his success would be very difficult. You&#8217;d have to have the connections and the support of the best minds in your field, but does a self-publisher have to sell millions of books to make money? No. In fact, you don&#8217;t have to sell very many books at all to make money. If you can get a book published for let&#8217;s say $5, and you can sell it for $19.95, you have a profit of $14.95 per book. One thousand books could bring you $15,000, and five thousand books would net $74,750. To sell five thousand books you are looking at less than 100 per week. How hard could it be to sell 100 books a week? If you market it right, go to book signings, use social Internet sites, and promote it with purpose, 100 books should be a snap. How about 200 or 300? Think about it.</p>
<p>If you have a Facebook account you can join The Red Hen Association group to keep abreast of the progress. Red Hen is also on Twitter under redhenassoc. As soon as our website is launched and we have established an opt-in program I&#8217;ll be announcing it. Membership will be free. Saftey in numbers will be invaluable. Please hop on board, we need you.</p>
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		<item>
		<title>The Red Hen is Off the Nest</title>
		<link>http://www.billprintbroker.com/2009/06/the-red-hen-is-off-the-nest/</link>
		<comments>http://www.billprintbroker.com/2009/06/the-red-hen-is-off-the-nest/#comments</comments>
		<pubDate>Tue, 16 Jun 2009 21:13:56 +0000</pubDate>
		<dc:creator>Bill</dc:creator>
				<category><![CDATA[Choosing a printer]]></category>
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		<guid isPermaLink="false">http://www.billprintbroker.com/?p=1295</guid>
		<description><![CDATA[The Red Hen Association of Self-Publishing Authors is off the nest and scratching for worms. There is a lot of work to do, but perhaps the most difficult spelling out the vision and goals through the manifesto is done. Now it is just a matter of following through with the details, but you know what they say, "The devil is in the details." Wish us luck.]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p><img class="alignright size-thumbnail wp-image-1304" title="NHRed" src="http://www.billprintbroker.com/wp-content/uploads/2009/06/NHRed3-150x150.jpg" alt="NHRed" width="150" height="150" />My last blog entry was the manifesto for The Red Hen Association of Self-Publishing Authors. The manifesto is a statement of the vision and purpose. I can tell that I&#8217;ve hit the right chord with the authors because so many of you are stepping forward and want to participate. So let me bring you up to speed on where we are at this moment:</p>
<ol>
<li>Of course, the manifesto has been written and published on this blog. I&#8217;m hoping that others will pick it up and pass it around, hint, hint.</li>
<li>While we are not yet ready to accept memberships, we should be in a week or less.</li>
<li>We are ironing out the legal stuff by meeting with our attorney tomorrow.</li>
<li>We&#8217;ve discussed the structure of the organization and are taking steps to formalize the company.</li>
<li>We&#8217;ve been spreading the word to the experts we know who can aid authors to see if they are interested in coming on board.</li>
<li>I&#8217;ve been thinking about and creating lists of rights and responsibilities of vendors. Certified suppliers will have to meet certain criteria before they could be recommended.</li>
<li>I created a Red Hen group on Facebook, and would encourage interested authors to look it up and join, this way I can keep you updated regularly, plus we can have discussions about things like certification criteria. Through interaction we can learn from each other and find the best ways to meet the goals of the Association. Your input is vital.</li>
<li>The logo is being developed. The red hen picture above is not the official logo, but it will do as a place holder for the time being.</li>
<li>I&#8217;m thinking that surveys will be an excellent method of gathering information. I want to survey our members every time they use a recommended vendor to determine their levels of satisfaction.  Again, we learn from one another. If a vendor pops up as a problem too often they will be eliminated from the list. We have to protect each other from the predators. For example, within the last few months I was hired by BookWise a publisher&#8217;s support company to find the best printing price for a book they were handling. The author was an extremely personable woman from Texas who had gotten entangled with a questionable firm. After shelling out $40 Thousand Dollars, she had nothing to show for it. Once she moved her book over to BookWise they were able to do the whole thing for around one quarter the cost and she had a garage full of beautiful books to market. I hate to think ill of people, but there are those who would bleed you dry and give nothing but empty promises in return.</li>
<li>We are investigating alternative marketing methods, in addition to the tried and true. We want authors to have the best chances of selling their books. This will be ongoing, like most of the things we are doing. The Red Hen Association will be dynamic and proactive in seeking opportunities for self-publishing authors.</li>
<li>The blog site will be up this week and hopefully we will be ready with an opt-in program to receive the newsletter. Between the blog, newsletter, Facebook group, Twitter, and any other methods of communication that may come around, we will be able to keep members informed. After all, communication, is the life blood. Hey, I just thought of Twitter. I&#8217;ll open a Red Hen account as soon as I finish this blog entry.</li>
</ol>
<p>I&#8217;m certain I&#8217;ve forgotten something important, but I can add it to another blog, Facebook, or Twitter for you all to follow. Thank you very much for your support. As you see we have a big job to do and have given ourselves a short time frame to do it. Any suggestions will be gratefully received&#8211;and that includes spelling or grammar corrections. I&#8217;m editable.</p>
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